Salesforce Functional Analyst

Analyse and define user problems and business needs, perform feasibility studies, and translate business requirements into functional specifications so that customer needs can be transformed into concrete IT application requirements.

Translate business requirements into functional specifications, user stories and acceptance criteria. Lead discussions with stakeholders regarding system configuration. Provide the basis for technical analysis and development work. Validate development outcomes against agreed user stories and acceptance criteria through functional testing. Organise and coordinate integration testing to ensure solutions work end-to-end. Continuously improve software quality, processes and functionality. Handle unexpected situations and solution system bug fixes Maintain legal and regulatory compliance through ongoing research and learning.

Degree in Business, IT, Information Systems, or similar, or equivalent professional experience. Salesforce platform knowledge. Kantata/Kimble PSA knowledge. Agile delivery experience. Requirements gathering and stakeholder management. Functional testing and UAT management. Process mapping and documentation. Strong analytical and communication skills. Ability to share knowledge and support others.

Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate Monthly fixed transport allowance No deduction for using the company’s transport after work Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years Fixed internet allowance for home use Career break option Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) Yearly performance review with remuneration review Yearly company bonus Car loan: subsidized interest facility Referral program Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people. Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.

Flexible working: Flexible working hours and remote/hybrid working options – working arrangements are open for discussion Learning & development: Access to professional training and an individual development plan Career growth: Whether you want to deepen your expertise or broaden your career, there is room to grow within SD Worx Collaborative culture: From many locations, we work as one – moving from better to best together SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life. All hiring decisions are made based on skills, experience and role‑related qualifications. Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.