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Senior Systems Engineer
Intertrust (Netherlands) Employment B.V.
About the role
Job Title: Senior Systems Engineer Location: Amsterdam, Luxembourg, EMEA Work schedule or timing: 8.30 AM to 5.30 PM CET Work Model: Hybrid
The Senior Systems Engineer is a Tier 2 support role responsible for the stability, performance, and continuous improvement of business‑critical applications supporting the Global Financial Solutions (GFS) business unit. This role acts as the technical escalation point from Tier 1, provides deep application and systems expertise, and partners closely with development, infrastructure, and business stakeholders to resolve incidents, prevent recurrence, and improve service quality. The ideal candidate combines strong technical troubleshooting skills with a service‑oriented mindset and a solid understanding of financial services operational requirements. The salary range for this position is €50,000 - €60,000.
What you'll do
Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities
Perform root cause analysis (RCA) for recurring or high‑severity incidents and document findings and corrective actions
Participate in major incident bridges, providing clear technical leadership and communication
Monitor application health, performance, and availability using enterprise monitoring tools. Identify trends and proactively address potential issues before they impact the business
Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure
Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring
Review and assess changes for risk and operational readiness
Collaborate closely with GFS business users to understand application usage, pain points, and operational needs
Translate business issues into technical analysis and actionable remediation
Provide clear, concise communication to both technical and non‑technical stakeholders
Create and maintain technical documentation, runbooks, and support procedures
Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
Identify opportunities to improve application reliability, supportability, and operational efficiency
Support automation efforts for monitoring, alerting, and routine operational tasks
Promote best practices in application support, security, and compliance
What you'll bring
Strong experience supporting enterprise applications in a production environment
Solid understanding of:
Application architecture and integrations
Databases (SQL)
Operating systems (Windows)
APIs, batch processing, and job scheduling
Experience with monitoring, logging, and alerting tools
Ability to troubleshoot across application, infrastructure, and integration layers
Typically 5+ years in application support, or a similar role
Proven experience in a Tier 2 or Tier 3 support function
Experience supporting systems in a financial services or regulated environment is strongly preferred
Strong analytical and problem‑solving skills
Calm, methodical approach when working under pressure
Excellent written and verbal communication skills
Ability to manage multiple priorities and incidents concurrently
Strong sense of ownership and accountability
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
ITIL Foundation or higher
Relevant technical certifications (cloud, database, OS, or application platforms) are a plus