Open role
Customer Success Specialist for EMEA
Kaizo Operations B.V.
About the role
🌎 Customer Success Specialist – EMEA Location: EMEA CET or UTC Countries preferred Languages: Fluent English, other European languages is a plus Start Date: ASAP
You’re proactive, strategic, and trusted. You don’t just manage accounts — you manage outcomes. You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong. You balance empathy with clarity and know when to lean in — and when to push back. You create momentum. You build trust. And you help customers see real value, fast.
Our momentum in Europe is accelerating. We have a large portfolio of enterprise customers , and the European market keeps growing. To support this growth, we’re strengthening our Customer Success presence in Europe . In this role, you'll support key European accounts. You'll ensure clients are onboarded successfully, adopt Kaizo deeply, and realise long-term value, boarded successfully, adopt Kaizo deeply, and realised long-term value.
What you'll do
🌟 Own a portfolio of enterprise & SMB customers in Europe 📈 Drive onboarding, adoption, value realisation, and renewals 🤝 Build trusted relationships with senior customer stakeholders 🎤 Lead onboarding calls, enablement sessions, workshops, and QBRs 📊 Monitor account health, usage, and risk — and act early 🧠 Act as the voice of the customer internally, influencing Product and CX 📐 Contribute to scalable success frameworks, QA standards, and playbooks 💬 Partner with Sales on handovers, renewals, and expansion opportunities
What you'll bring
You’re an experienced B2B SaaS CSM who’s comfortable operating in enterprise environments — ideally with exposure to outsourced support models. We’d love to see: ✅ 5+ years in Customer Success or Account Management roles ✅ Experience supporting enterprise customers ✅ Previous experience within BPO organisations (strongly preferred) ✅ Confidence running executive-level conversations and QBRs ✅ Strong commercial awareness (retention, renewals, expansion) ✅ Fluent English — written and spoken (other European languages, like German, French or Spanish is a plus) ✅ Product-led mindset with strong judgement ✅ Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.) ✅ Based in EMEA with strong alignment with CET and UTC business hours
About the company
Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster. Headquartered in Amsterdam , we serve customers globally. We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.
👾 Fast-moving, collaborative, and low-ego 💬 Clear communication — async-first, human always 🎯 We care about outcomes, not optics 🧠 You’ll help shape how Customer Success scales at Kaizo