OTC Payment Specialist

1. Process Ownership & Operations

Own and manage the end-to-end payment allocation (cash application) and direct debit collections processes, ensuring accuracy, timeliness, and compliance

Monitor unallocated cash queues and proactively manage aging items to maintain a clean AR ledger

Ensure timely allocation of receipts and resolution of payment exceptions (short payments, overpayments, remittance mismatches)

Handle complex customer payment queries and high-priority escalations

Drive continuous backlog reduction initiatives across unallocated cash

2. BPO & Stakeholder Management

Act as the primary point of contact for the BPO partner on payment allocations

Lead regular governance meetings and track operational performance against KPIs and SLAs

Ensure effective daily communication and issue resolution with offshore cash application teams

Collaborate with internal stakeholders

Drive accountability for ticket resolution across systems (CRM, case management tools)

Manage and resolve internal and external escalations related to allocation errors

3. Continuous Improvement & Projects

Identify process inefficiencies and implement improvement initiatives to reduce manual effort and error rates

Lead or support OTC-related projects including:

-Driving Direct Debit adaption -Automation of payment matching and remittance ingestion -Bank reconciliation process improvements

Contribute to strategic programs impacting OTC operations, including system upgrades, policy changes, etc.

4. Compliance, Audit & Risk Management

Ensure adherence to internal controls, policies, and regulatory requirements across payment processes

Support internal and external audits with documentation, evidence, and process walkthroughs

Identify risks proactively and implement corrective and preventive actions

Maintain audit-ready documentation for all key processes and exception handling

5. Systems, Training & Documentation

Act as a key user OTC related systems (billing system, bank/payment portals)

Maintain and update process documentation, SOPs, and training materials for payment allocation

Deliver training and knowledge-sharing sessions to stakeholders, including new joiners and BPO teams

6. Issue Resolution & Value Delivery

Investigate and resolve financial discrepancies

Drive root cause analysis for recurring issues and implement sustainable fixes

Deliver measurable improvements in:

-DSO reduction -Unallocated cash elimination -Auto-match rate improvement

Bachelor's degree in Finance, Accounting, Business Administration, or related field

5+ years of experience in OTC operations, with significant exposure to payment allocation (cash application)

Experience working with BPO/shared service environments (essential)

Proven experience in process improvement and project delivery within finance operations

Experience in audit and compliance environments is a plus

Technical & Process

Strong understanding of end-to-end OTC processes, particularly payment matching, bank reconciliation

Proficiency in payment allocation rules, remittance matching logic, and exception handling protocols

Familiarity with bank statement formats, payment file structures, and reconciliation standards

Analytical & Problem-Solving

Strong analytical thinking and root cause analysis capability

Ability to identify trends, anomalies, and process gaps from operational data

Comfortable working with large datasets and producing actionable insights

Stakeholder & Communication

Excellent stakeholder management and communication skills across finance, operations, and commercial teams

Ability to translate operational issues into business impact and present to senior stakeholders

Strong collaboration skills to work across functional and geographic boundaries

Execution & Delivery

High attention to detail and accuracy in a high-volume, fast-paced environment

Ability to manage multiple priorities and meet tight deadlines (month-end, quarter-end close)

Proactive mindset with a continuous improvement focus

Strong organisational and coordination skills to manage BPO performance and internal dependencies

Leadership & Ownership

Demonstrates ownership and accountability for outcomes, not just activities

Comfortable challenging the status quo and proposing new ways of working

Acts as a subject matter expert and coach to less experienced team members and BPO staff

This role is based out of our Amsterdam office. While we offer flexibility, we value in-person collaboration and encourage our teams to spend regular time in the office.

Want to learn more about life at Marktplaats? Visit our Careers page to explore our culture, benefits and what it's like to work with us.

Marktplaats is one of the Netherlands' leading online marketplaces, helping make commerce more sustainable by giving products an extended life. With over 2.1 million buyers and sellers visiting our platform every day, around 350,000 new listings added daily and users spending an average of 22 minutes per visit, we're building a platform that people use and trust. Every connection we enable helps people save money, earn money and reduce waste. As part of Adevinta, one of Europe's leading online classifieds groups, we're building products that make buying and selling second-hand products simpler, safer and better for everyone.

The OTC Payment Specialist is responsible for the end-to-end oversight, governance, and continuous improvement of the payment allocation (cash application) and accounts receivable management processes within the Order-to-Cash (OTC) cycle. This role ensures operational excellence across payment matching, cash allocation, direct debit collections execution, and working capital optimisation, while acting as the primary interface between internal stakeholders and the Business Process Outsourcing (BPO) partner.

The OTC Payment Specialist plays a critical role in driving process efficiency, resolving complex payment issues, ensuring compliance, and delivering measurable business value through proactive cash management and DSO reduction.

Our culture is built on these five principles, shaping how we work together, build products and create value for our customers.

🛠️ Ownership: We take ownership, step in where needed and make things happen. 🤝 Engagement: We show up for each other, build meaningful connections, celebrate success and enjoy the ride together. ❤️ Customer Focus: We put our customers at the heart of our decisions, back our ideas with data and deliver value that makes a difference. ⚡Execution: We move with purpose, challenge ideas respectfully, act with confidence and deliver at pace. 💡 Curiosity: We ask questions, challenge the status quo, embrace learning and turn insights into better decisions.