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Expert Field Services

Merck Life Science N.V.

IND sponsorAmsterdam Zuidoost, Noord-Holland, NetherlandsFull-timeDutch: required

About the role

We're looking for a Field Service Engineer to join our Instrument Services team in the Netherlands and become the trusted technical expert for customers in your territory. You'll install, maintain, troubleshoot and support advanced Milli-Q® water purification systems that enable scientists and researchers to achieve reliable results. Working independently across the Benelux region while supported by our experienced service organization, you'll diagnose complex technical issues involving mechanical, electrical, hydraulic and digital technologies - using digital tools and remote support to maximize first-time-fix performance. You'll prepare thoroughly for every intervention, communicate technical solutions clearly to customers, and complete accurate documentation to ensure compliance and traceability. This is a role where your expertise directly impacts how scientists work, and where you'll have the autonomy to make technical decisions within our quality standards while collaborating with Sales and internal teams to deliver exceptional customer experiences.

What you'll bring

You hold a bachelor's degree or equivalent technical qualification in engineering, electromechanics, electronics, automation, chemistry, laboratory technology, or a related technical field.

Have a strong technical mindset with a logical, structured approach to troubleshooting - comfortable analyzing complex problems, identifying root causes, and implementing effective solutions.

Disciplined about following ISO-certified processes and SOPs while finding practical, creative solutions within quality guidelines.

Well-organized, manage priorities effectively, and maintain accurate documentation and reporting as a matter of habit.

Have solid digital and IT skills, with genuine interest in connected technologies and remote troubleshooting capabilities.

Communicate clearly and confidently - able to explain technical concepts to customers and collaborate effectively with colleagues and global teams.

You're fluent in Dutch and have strong professional English skills for customer and team communication.

You hold a valid driving license and are willing to travel across the Benelux region.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

About the company

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Field Service Engineer – Milli-Q® Water Purification Systems