Lead Chiropractic Assistant

Client Interaction and Support: · Greet and check-in clients as they arrive at the clinic. · Answer phone calls, address inquiries and providing information about services offered. · Phone calls could be from any client within any of our UK TOPCHIRO Locations. · Respond to emails in a timely manner. · Emails could be from any client within any of our UK TOPCHIRO Locations. · Using our client database, manage appointment scheduling and assist in maintaining the clinic's calendar. · Process patient payments both cash and card. · Ensure client comfort and safety. · Maintain an organised and clean workspace, including examination rooms and waiting areas. · Throughout any client interaction, educate clients on chiropractic care and wellness plans. · Act as a liaison between client and chiropractor. Sales and Lead Management: · Track new client leads and follow up consistently to maximise conversion rates · Track leads that have come in via Email/Phone/UCC Near Me · Maintain and update the lead tracking in the CRM system (Excel Spreadsheet or Sales Force). · Act as a leader within the team to ensure that the Lead Management Systems are followed, raising any areas of concern to the Clinic Manager or suggesting areas for improvement where necessary. · Help to modify systems under the advice from a manager. Clinical Assistance and Success: · Assist chiropractors during appointment by taking certain tests and examinations. · Ensure client notes are kept up to date. · Support office operations such as digital form completion and client onboarding documentation. · Support clinic diary management and success – taking deposits/payments over the phone. · Monitor equipment and ensure they are working efficiently - raising any concerns to clinic manager · Support marketing and patient retention initiatives · Monitor and manage client satisfaction through surveys, feedback, Google review requests. · Organising Spinal Screening events/ Health Talks/Neck Care Screenings (if applicable). · Organising other social events Leadership and Organisation: · Lead other Chiropractic Assistants within the team, being a key person for support and guidance. Raising any concerns to the Clinic Manager where necessary. · Help to assist with onboarding and training of new staff. · Maintain clinic standards and ensure these are met by all staff, including external observers. · Oversee daily activities and ensure smooth running of day-to-day systems. · Manage front desk operations (phones/scheduling). · Audit client database to ensure correct care plans and schedules. · Ensure team meetings go ahead. · Support management staff with writing team meeting minutes. · Cashing up of cash payments. · Track office inventory / stock checking / ordering of supplies via liaison with Clinic Manager. · Organising shift cover. Any relevant return to work meeting will be completed by the Clinic Manager/Director. · Organise and monitor client feedback and Google reviews. · Assist with potential client complaints/concerns – raising any concerns and seeking supervision from Clinic Manager. · Check suitability for refunds and processing refunds. · Support management staff with establishing and writing new policies and standard operating procedures. E.g. Writing template email responses, processes for record keeping, statistics. · Support Chiropractors with writing ad-hoc letters to clients. · Write reports. · If invited/or applicable, Support business growth. E.g. attend meetings with external suppliers and developers

· Prior experience in a healthcare setting, preferably as a chiropractic assistant or in a similar role. · Strong interpersonal and communication skills to effectively interact with patients and team members. · Basic knowledge of chiropractic practice. · Strong ability to connect with people over the phone and video calls, making people feel comfortable and cared for. · Excellent verbal communication skills, able to convey warmth, empathy, and professionalism without in-person cues. · Experience with lead management, patient conversion, or sales in a healthcare setting is a strong plus. · Ability to multi-task and prioritise duties in a fast-paced environment. · Proficiency in using office software and scheduling systems. · A positive attitude, compassion, and a strong commitment to patient care. Personal characteristics: · Great organisation and people skills. · A positive attitude, compassion, and a strong commitment to patient care. · Willingness to learn. · High level communication. · Excellent written and verbal communication skills. · Ability to self-direct your own work and work independently. · Ability to lead a team and work in collaboration with others.