BA - ServiceNow

Analyse the impact of the new Delivery Organisation structure on existing data models, reporting solutions, and downstream consumers.

Develop and maintain conceptual and logical data models supporting organisational hierarchy changes.

Collaborate with Product Management, engineers, architects, and stakeholders to define solution requirements and implementation approaches.

Review and validate technical designs impacting organisational data flows.

Provide analysis and recommendations regarding data migration and transformation activities.

Support engineers during development by clarifying requirements and validating implementation decisions.

Define and execute test scenarios and coordinate business acceptance testing.

Facilitate workshops and content sessions with business and technology stakeholders.

Identify risks, dependencies, and data quality concerns related to organisational structure changes.

Ensure alignment between legacy and future-state organisational hierarchies throughout the transition period.

Professional Competencies and Skills

The ideal candidate demonstrates:

Proven Business Analysis experience within complex data-driven environments.

Strong analytical and problem-solving skills, with the ability to translate business requirements into implementable solutions.

Experience with enterprise data warehouses, reporting environments, and large-scale data transformations.

Ability to develop conceptual, logical, and business process models.

Experience working in Agile product teams alongside Product Managers and Engineers.

Strong stakeholder management and facilitation skills.

Knowledge of organisational master data, hierarchy management, and reporting structures.

Ability to challenge solutions constructively and provide well-founded recommendations.

Excellent communication skills and ability to bridge business and technology domains.

Preferred Experience

5+ years of experience as a Business Analyst, Data Analyst, or related role.

Experience with ServiceNow and Portfolio Management data.

Experience within financial reporting and management information environments.

Familiarity with Azure-based data platforms and modern data architectures.

Experience supporting organisational transformations or large-scale operating model changes.

Expected Results / Deliverables

The Business Analyst will be accountable for:

Impact assessments covering all data flows affected by the new Delivery Organisation.

Validated business and data requirements.

Updated conceptual and functional designs supporting organisational hierarchy changes.

Recommendations and guidance for data migration and transition activities.

Alignment between business stakeholders and engineering teams throughout implementation.

Successful testing and validation of implemented solutions.

Stakeholder workshops and decision-making sessions resulting in agreed outcomes.

Support for a smooth transition with minimal disruption to reporting and financial capabilities.