Technical Manager

Backbase acquires Kasisto, leading industry shift to Agentic Banking Skip to main content Search Search Search Careers Wealth Management Private Banking Retail Banking Small business banking Commercial banking Overview Jobs Stories Locations Previous Previous Next Next Backbase / Careers / Jobs / Technical Manager Guadalajara - One Support Backbase Technical Manager Connected with our other BDCs around the globe, Guadalajara is powered by a high-performance team. Our collaborative nature and drive for constant learning and improvements build a great vibe. There’s also the opportunity for immense professional growth and a strong leadership culture - letting you decide how big of an impact you want to make! We are looking for a qualified Technical Manager to oversee and own a portfolio of customer accounts. As part of a Customer Success Team you will work with the Customer Success Manager and Delivery Manager on multiple accounts to ensure that customers are successful in their digital transformation journey. You are the key technical contact and advisor to our customers throughout their journey of implementing the Backbase platform. As a Technical Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You can hold your own in a technical discussion with developers as much as you can in a boardroom with a CIO. You should be able to provide technical, product, and business knowledge to ensure successful implementations of the Backbase platform and build lasting customer relationships.

Use your technical and product expertise to define and drive our clients’ overall technical strategy; Address all product-related queries on time with your product expertise and engaging different stakeholders within the Backbase organisation; Travel to clients and build strong relationships with key stakeholders. You will be working closely with lead architects and C-level executives in our customers; Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization; You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap; Work with our R&D organisation to provide customers' feedback and help identify potential new features or products (both on the functional and technical levels); Analyse customers’ needs and suggest upgrades or additional features to meet their requirements; Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.

Overall experience of 10+ years and 5 years of management experience with solid technical background; You have excellent written, verbal and presentation skills, particularly in conveying technical concepts in a way that is easy for an audience of various technical skills to understand; You have a solid technical background with hands-on experience building and designing enterprise software. Experience with digital transformation projects in financial institutions are a plus; You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes and Swift; Having a cloud certification (e.g. AWS Certified Solutions Architect) is a plus; You are an advocate for Agile methodologies and are able to explain its pros and cons to steer stakeholders in the right direction; You hold a BSc/MSc degree in Computer Science or relevant field; You are fluent in English. Key benefits You own what you ship Subline Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins. You own what you ship Subline Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins. The work is the standard Subline We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle. The work is the standard Subline We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle. Ambition without ego Subline You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does. Ambition without ego Subline You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does. Real AI, running in real banks Subline We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today. Real AI, running in real banks Subline We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today. Grow while you build Subline Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand. Grow while you build Subline Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand. 17 offices. One mission. Subline Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you. 17 offices. One mission. Subline Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you. Wellness that goes the distance Subline Real support built for the long game. We invest in the people who build the product, not just the product. Wellness that goes the distance Subline Real support built for the long game. We invest in the people who build the product, not just the product. Join us today Related jobs Senior System Engineer (Infrastructure, Azure) Senior System Engineer (Infrastructure, Azure) One Support Guadalajara Senior System Engineer (Infrastructure, Azure) One Support Guadalajara Senior System Engineer (Infrastructure, Azure) Senior System Engineer (Infrastructure, Azure) One Support Mexico City, Mexico Senior System Engineer (Infrastructure, Azure) One Support Mexico City, Mexico Senior Backend Engineer (Application Support) Senior Backend Engineer (Application Support) One Support Mexico City, Mexico Senior Backend Engineer (Application Support) One Support Mexico City, Mexico 1 ...