Site Services & Administration Manager / General Services Manager

Werken bij Fonterra Onze ultramoderne fabriek in Heerenveen, gebouwd in 2014, is het kloppend hart van onze Europese activiteiten. De fabriek draait 24/7, 365 dagen per jaar en is één van Fonterra’s grootste wei-faciliteiten. Hier produceren we hoogwaardige lactose- en eiwitpoeders voor klanten in Europa en wereldwijd. De site richt zich op continue verbetering en duurzaamheid, en levert premium ingrediënten voor babyvoeding, sport- en gezondheidsproducten . [fonterra.com] Jouw rol Ben jij een organisatietalent dat energie krijgt van een afwisselende functie? Als Site Services & Administration Manager / General Services   Manager, ben je de spil van onze locatie in Heerenveen. Je verdeelt je tijd ongeveer gelijk tussen administratieve en facilitaire werkzaamheden enerzijds en IT- en HR-ondersteuning anderzijds. Op site Admin heb je nog een collega naast je in dezelfde functie. Je zorgt ervoor dat alles achter de schermen soepel verloopt, zodat collega's zich kunnen richten op hun werk. Heb je nog geen ervaring met alle onderdelen van deze functie? Geen probleem. Wij zorgen voor een goede begeleiding en opleiding.

Coördineren van facilitaire en site-administratieve werkzaamheden. Ondersteunen van medewerkers en leidinggevenden bij administratieve en/of HR gerelateerde vragen. Beheren en ondersteunen van personeels, verlof- en verzuimadministratie. Ondersteunen van onboarding- en offboardingprocessen. Coördineren van leveranciers, bezoekersregistratie en toegangssystemen. Je bent het eerste aanspreekpunt op locatie voor IT-gerelateerde vragen en werkplekondersteuning. Uiteraard is er ook een IT specialist beschikbaar. Ook zul je ondersteunen bij interne communicatie, rapportages en verbeterinitiatieven. Wie ben jij en waar wordt je gelukkig van? Je hebt enkele jaren ervaring in een administratieve, ondersteunende of coördinerende functie, bijvoorbeeld als Office Manager, Site Administrator of Business Support medewerker. Je beschikt minimaal over MBO+ werk- en denkniveau Je bent georganiseerd, proactief en werkt nauwkeurig. Je kunt goed schakelen tussen verschillende werkzaamheden, je gaat goed op werkdruk. Je gaat vertrouwelijk om met informatie. Beschikbaarheid van 40 uur voor deze functie is gewenst. Je bent toe aan je volgende stap in je carriere. Servicegericht zijn en je wordt gelukkig van het helpen van collega’s bij uiteenlopende zaken. Je beheerst de Nederlandse taal goed en kunt je ook redden in het Engels. Ervaring binnen een productieomgeving is mooi meegenomen, maar geen vereiste.

Een veelzijdige functie met veel verantwoordelijkheid. Goede begeleiding en opleidingsmogelijkheden. Een prettige en informele werksfeer. Goede arbeidsvoorwaarden en een sterke pensioenregeling. Reiskostenvergoeding, fietsregeling en fitnessregeling en dagelijks vers fruit. Je krijgt de ruimte om jezelf verder te ontwikkelen binnen een internationaal bedrijf. Ook hebben we geregeld leuke uitjes met elkaar. Ook als je niet aan alle eisen voldoet, moedigen we je aan om te solliciteren. Wij geloven dat vaardigheden, potentieel en groeimogelijkheden minstens zo belangrijk zijn als ervaring. Daarnaast geloven we binnen Fonterra dat diversiteit ons sterker maakt. Daarom verwelkomen we kandidaten met verschillende achtergronden, ervaringen en perspectieven. Iedereen die zich herkent in deze functie of er gelukkig van wordt bij het lezen: nodigen wij van harte uit om te solliciteren. Hebben wij je interesse gewekt? Solliciteer dan uiterlijk 15 september 2026 of neem contact op met Nicole Weber, P&C Business Partner / ER / Europe (06-89921222) of met Cher Oh, Talent Acquisition Manager, via [email protected] . Ook wanneer je wilt weten wat de salarisindicatie is kun je ons uiteraard benaderen. --------------------------------------------------------------------------------- About the Heerenveen Site Our state-of-the-art factory in Heerenveen, built in 2014, is the engine of our European business. Operating 24/7, 365 days a year, it is one of Fonterra’s largest whey facilities, producing high-quality lactose and protein powders for customers across Europe and globally. The site focuses on continuous improvement and sustainability, ensuring premium ingredients for infant nutrition, sports, and health products . [fonterra.com] Where to next? Imagine tomorrow—here at Fonterra Here at Fonterra, we believe in nurturing talent and providing opportunities for growth. If you’re applying for the next step in your career journey here at Fonterra, then you’ve come to the right place. Whether you’re looking to deepen your expertise, broaden your horizons, or take on a new challenge, we’re here to support your progress. We’ll help you bring your best and be at your best—because your growth is our growth. About the Opportunity Reporting to the Director Supply Chain & Operations, this role will lead and coordinate the delivery of integrated site services, workplace operations, workforce administration and business support activities for the Heerenveen site. The role is responsible for ensuring employees, contractors and leaders are supported through efficient site services, robust governance, effective workforce administration, payroll and employee processes, and a safe, compliant and well-maintained workplace that enables operational performance and a positive employee experience. Accountabilities Site Services, Workplace Operations & Employee Experience Lead the delivery of site services and workplace operations to ensure a safe, efficient and well-functioning work environment. This includes facilities coordination, reception and visitor services, site access and badge administration, operator clothing, lockers, workplace resources, employee support services and management of external service providers. Site Administration, Governance & Business Support Oversee site administration, governance and business support activities, ensuring accurate record keeping, audit readiness, document management, operational reporting, action tracking and effective coordination of site meetings, events, communication channels and employee engagement activities. Workforce, Payroll & Employee Administration Manage workforce administration processes across the employee lifecycle. Supporting the P&C Hub and Global Payroll Team with employee queries in relations to payroll, pension, pro-time, onboarding, employee changes, offboarding, leave administration, workforce records and employee administration processes to ensure accurate, compliant and efficient workforce support. Absenteeism Management Lead the administration and coordination of absenteeism management processes, ensuring accurate record keeping, timely reporting and compliance with statutory and company requirements. This includes maintaining absence records, coordinating with occupational health providers and people leaders, tracking case progress, supporting return-to-work processes and facilitating effective communication between employees, managers and relevant stakeholders. Procurement, Vendor & Financial Administration Coordinate procurement and financial administration activities, including PR/PO management, vendor administration, accounts payable support, invoice processing, payment issue resolution, load-out invoicing, delivery documentation and operational purchasing activities to support site requirements. Contractor, Recruitment & Early Careers Coordination Lead the administration and coordination of contractor management, third-party labour providers, recruitment activities and early careers programmes. This includes contractor onboarding, workforce supplier governance, university engagement, candidate administration, interview coordination and workforce planning support. Site Communications, Change & Stakeholder Coordination Drive effective site communication and employee engagement by managing communication channels, coordinating site updates and supporting the implementation of business, operational, IT, P&C and Finance initiatives. Act as the local change champion, translating enterprise initiatives into site actions and supporting adoption and engagement. Technology & Business Support Services Act as the site focal point for office technology and business support services, coordinating local IT requirements, equipment inventories, access requests, issue resolution and stakeholder support to enable effective business operations. Health, Safety & Operational Readiness Support site health, safety and operational readiness through the coordination of PPE and safety-related inventories, contractor compliance, site access requirements, operational action tracking and activities that contribute to a safe, compliant and effective working environment. About You Tertiary qualification in Business Administration, Project Management or a related discipline. Demonstrated experience in site administration, office management, business support, workplace operations, or a similar operational support role. Sound understanding of Dutch employment legislation and workplace regulations is desirable. Minimum of 5 years' experience in a fast-paced administrative or operational support environment. Exceptional organisational skills with the ability to manage multiple priorities, deadlines, and stakeholders effectively. Strong attention to detail and a commitment to delivering high-quality outcomes. Proactive, solutions-oriented, and able to anticipate business needs. Strong planning, coordination, and execution capabilities. Builds strong working relationships and collaborates effectively across diverse teams and functions. Demonstrates a high level of accountability, ownership, and personal responsibility. Adaptable and resilient, with the ability to navigate change and support others through evolving business needs Continuous improvement mindset, with a focus on enhancing efficiency, processes, and workplace experiences. Maintains strict confidentiality and exercises sound judgement when handling sensitive or commercially sensitive information Delivers results through effective coordination, disciplined follow-through, and a customer-focused approach. Experience supporting manufacturing, production, or industrial operations environments is highly advantageous. Strong proficiency with Microsoft Office applications and administrative systems. Are you excited about this opportunity but may only meet some requirements? At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that's you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities. Or join our Talent Community by clicking here , to be notified about new and relevant job opportunities. The benefits of life at Fonterra Our people and what they bring to our Co-op shape our success. We have a collaborative culture, inspiring leaders, and passionate people, making Fonterra a great place to work. We also offer competitive remuneration and a range of benefits, regardless of your role or location. Fonterra is a place where everyone can be themselves, feel empowered to do their best, and are empowered to create goodness for generations. Sound good to you? Come and join us, and let's solve for better, together. You, me, us together.