CLX Squad Lead, EU

We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level.

Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

Manage the day-to-day operations for our Dutch claims team

Train and coach the claims experience advocates on your team

Delight our customers with seamless claims while outperforming on our KPIs

Report on industry and company trends and other data-driven insights to both internal and external stakeholders

You will be the main point of contact for all Dutch claims related enquiries

Minimum of 3+ years of claims-handling experience

5+ years in a leadership role growing, managing, and coaching a claims team

Proficiency in Dutch and English

Desire to work in a unique, dynamic, and fast-paced startup environment

Empathetic, patient, and positive approach to your work

Ability to work in an office environment a minimum of 2 days a week

At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture