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ISV Technical Account Manager - EMEA
Mendix Technology B.V.
About the role
This role is the technical lead for our EMEA ISV partners, helping software companies build and scale commercial products using Mendix, AI Cloud and Graph Studio. Together, these technologies combine application development, data and AI capabilities to help partners build more intelligent software products. Our ISV partners build products or product suites that are deployed repeatedly across many end customers. Their technical choices therefore directly affect the scalability, reliability, maintainability and market success of their products. The impact of this role goes beyond technical success. You help partners build products that succeed in the market, while identifying where our wider platform can create additional value. This includes expanding the use of Mendix and introducing AI Cloud and Graph Studio where they can strengthen the partner's product. As an EMEA ISV Technical Account Manager, you own the post-sales technical relationship with a portfolio of ISV partners. You work closely with CTOs, CPOs, architects and engineering teams, helping them become technically self-sufficient and scale their products across their customer base.
What you'll do
Technical strategy
Build trusted relationships with CTOs, CPOs, architects and engineering leaders
Translate partner product and business objectives into a clear Technical Success Plan
Track technical progress, risks and opportunities together with the partner and ISV commercial lead
Architecture
Advise partners on product architecture, development practices and effective use of our technologies
Advise on architecture supporting repeatable deployment, scalability, maintainability and product evolution
Provide hands-on guidance through workshops, prototyping, troubleshooting and light development
Identify technical risks and blockers early and help partners resolve them
Engage Mendix experts or implementation partners when additional expertise or development capacity is required
Enablement
Enable partner engineering teams to independently build, operate and evolve their products
Tailor technical enablement to each partner's product, experience and development roadmap
Share relevant best practices, development patterns, technical resources and platform updates
Growth
Help partners successfully launch and scale their products across an increasing number of end customers
Identify opportunities to expand Mendix usage within existing products or across their product portfolio
Surface opportunities for AI Cloud and Graph Studio to strengthen products and create customer value
Turn technical opportunities into broader platform adoption together with the ISV commercial lead
Collaboration
Maintain a clear view of partner technical health, progress, risks and opportunities
Provide technical input to the ISV commercial lead to support partner growth and account strategy
Coordinate with Product, technical specialists, implementation partners and wider Siemens teams when needed
Feedback
Bring partner feedback and technical blockers to Product, Field CTO and ISV leadership
Keep partners informed about relevant product developments and roadmap direction
Share best practices, improve ISV technical playbooks and mentor TAM peers
What you'll bring
Technical depth: strong software engineering and architecture knowledge with credibility among experienced technical teams
Technology: strong understanding of modern software development, cloud, data and AI
Account planning: translate partner objectives into Technical Success Plans and drive progress against them
Architecture: advise on architecture, integrations, scalability, reliability and development practices
Hands-on capability: comfortable with technical workshops, troubleshooting, prototyping and light development
Stakeholder management: build trusted relationships with CTOs, CPOs, architects and engineering leaders
Commercial awareness: connect technical decisions and product success to partner growth
Opportunity identification: identify growth opportunities across Mendix, AI Cloud, Graph Studio and the wider Siemens portfolio
Collaboration: work effectively with ISV Sales, Product, technical specialists and implementation partners
Partner advocacy: translate partner needs and technical feedback into actionable internal input
Knowledge sharing: share best practices, improve technical playbooks and mentor peers
Growth mindset: continuously develop skills and use AI effectively in daily work
Experience: Degree in computer science, engineering or related field, or equivalent practical experience
Experience in technical account management, software engineering, architecture, consulting or similar roles
Experience building or supporting commercial SaaS or software products is strongly preferred
Comfortable working across EMEA and travelling for partner engagements when required