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Risk Officer

Booking.com Customer Service Center (Netherlands)

IND sponsorAmsterdam, NetherlandsFull-time

What's on offer

: Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

About the company

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. Role Overview We are looking for a Risk Officer to join our Marketing, Strategic Partnership Business Unit (SP) Risk Partner team, which operates as the first line of defense at Booking.com. This role is responsible for supporting the business in managing and mitigating both business and information technology risks through partnering with the business as a risk subject matter expert, and the implementation of a robust Risk Management Process and Internal Control Framework. As a Risk Officer in SP, the primary focus is to ensure that our business processes and IT systems operate effectively, comply with internal policies and external regulations, and that risks are identified, assessed, and managed proactively. This position requires a professional who can bridge the gap between operational business requirements and technical IT controls. Key Job Responsibilities and Duties - Internal Control framework design and implementation: Develop, implement, and maintain internal control frameworks aligned with industry best practices and applicable regulatory requirements (e.g.,SOX, COSO, COBIT, NIST, ISO 27001, other compliance frameworks) Collaborate with 2nd line Risk partners, process owners, control owners and management to ensure the frameworks are practical, effective and tailored to business needs Maintain a central repository of policies, procedures, control matrices Develop RACI and standardized approach for implementation including training and communication Develop approach for ongoing review & continuous improvement Enable business partners with guidelines, templates and tooling Maintain a central register of all framework documents Contribute to risk and control reporting and assurance in the business unit Act as SOx design authority: Partner with R&C and SP business and IT stakeholders by providing guidance and ensuring that critical SOx controls are adequately designed and documented, in order to strengthen the control environment, mitigate the company risks and support the business in achieving objectives Provide SME guidance to R&C and SP business and IT stakeholders and 1st line business owners in relation to observations and deficiencies, from initial assessment/triage through to mitigation and remediation Support Audit management - act as an SME to support critical audit management activities such as audit planning and issue management Support testing of business and IT controls and management certification (SOX Section 302 and 404, other compliance frameworks) by providing guidance to the testing team and reviewing the testing documentation. Collaborate with GRC team and 1st/2nd line Risk partners to develop solutions and improve how risks, controls and issues are maintained in our GRC platform Act as a risk ambassador within Booking.com to further enhance risk awareness and culture, including by facilitating formal training sessions Role Qualifications and Requirements - 6+ years of previous work experience in internal controls, audit, risk management, or compliance Bachelor's degree or higher in a relevant field (Master’s Degree is preferable). Strong knowledge of internal control frameworks (e.g., COSO, COBIT, NIST, ISO 27001) and regulatory requirements (e.g., SOX, GDPR, DMA, DSA), and experience in applying them in various business areas/functions Qualifications related to any of the above are advantageous (incl. CISM, CRISC, ACCA, CIA, CISA) Experience with Data Governance, Cloud platforms, SaaS applications, business continuity management, and emerging technologies (AI/ML, RPA) is a plus Comfortable with modern tech environments such as Devops (Kubernetes, Gitlab, terraform etc.) and also cloud based (AWS, GCP etc.) Good stakeholder management skills Flexibility to adapt to an ever-evolving and dynamic work environment Self-starter with strong sense of responsibility Energetic and very proactive Process, problem solving and action oriented mindset Strong communication and relationship building skills High level of integrity, confidentiality & professionalism Ability to develop strong relationships with business partners in order to drive risk management culture and implementation Fluent in English, both written and spoken (other languages would be a plus) Project management skills a plus

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