(Services) Technical Manager

Backbase acquires Kasisto, leading industry shift to Agentic Banking Skip to main content Search Search Search Careers Wealth Management Private Banking Retail Banking Small business banking Commercial banking Overview Jobs Stories Locations Previous Previous Next Next Backbase / Careers / Jobs / (Services) Technical Manager Dubai - Services Backbase (Services) Technical Manager Join our Services team in Dubai As a Technical Manager, you are the technical leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with the Delivery Leader, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence. You are a hands-on leader who drives solution design with architects, partners closely with engineering leaders and leads from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale. Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You bring clarity, confidence, and commitment to every interaction while shaping outcomes.

Take full technical ownership of the client account, acting as the technology leader across all workstreams. Use your technical and product expertise to define and drive our clients’ technical strategy Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product. Partner with Delivery leaders to create delivery plans that balance time to market and quality needs. Ensure technical quality and compliance with platform best practices across all squads, raising the bar for engineering practices and delivery standards. Act as the technical face of Backbase towards the client’s senior stakeholders, from engineering teams to CIO-level conversations. Serve as a role model by being hands-on when needed - unblocking technical issues, supporting squads, and ensuring progress.

Overall experience of 10+ years and 5 years of management experience with solid technical background, including experience in software and systems architecture. You have led enterprise-grade software delivery, preferably in financial services or regulated industries. You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift. Having a cloud certification (e.g. Azure Certified Solutions Architect) is a plus. You thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure. You have a deep understanding of DevOps, CI/CD, Observability and SRE practices and you ensure operational excellence is part of delivery. You have excellent communication and stakeholder management skills, equally comfortable with engineering teams and CXOs. You are passionate about building strong engineering cultures, mentoring teams, and setting a high bar for engineering excellence. You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent relevant industry experience. You are fluent in English. Key benefits You own what you ship Subline Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins. You own what you ship Subline Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins. The work is the standard Subline We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle. The work is the standard Subline We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle. Ambition without ego Subline You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does. Ambition without ego Subline You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does. Real AI, running in real banks Subline We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today. Real AI, running in real banks Subline We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today. Grow while you build Subline Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand. Grow while you build Subline Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand. 17 offices. One mission. Subline Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you. 17 offices. One mission. Subline Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you. Wellness that goes the distance Subline Real support built for the long game. We invest in the people who build the product, not just the product. Wellness that goes the distance Subline Real support built for the long game. We invest in the people who build the product, not just the product. Join us today Related jobs Engineering Manager Engineering Manager Services Ho Chi Minh Engineering Manager Services Ho Chi Minh Solution Architect Solution Architect Services Lebanon Solution Architect Services Lebanon Senior Business Analyst Senior Business Analyst Services Toronto Senior Business Analyst Services Toronto 1 ... 1 / 2