Associate Agent (Netherlands - 6 Month Fixed-Term Contract)

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com. We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working. Because we care about our candidates, employees and customers, we include an in-person meeting as part of our hiring process. It’s one of the ways we live our mission to “Protect What’s Real.” At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.​ We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs.

As an Associate Agent, you will work virtually from your home office, reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.

What You Will Do (Essential Responsibilities): Review identity documents for administrative and legal accuracy

Quality-assess images captured by the customer

Assess whether the document is authentic/fraudulent

Check the accuracy of information already in the system

Extract document data and input into the system

Classify document types

Identify key document security features

Who You Are (Soft Skills & Attributes): A collaborative, detail-oriented individual

Continuous learner who values a new challenge

Effective communicator

Highly focused, with exceptional attention to detail

Calm and composed under pressure

Committed to ongoing personal and professional development

Punctual, reliable, and highly conscientious

What Do You Need (Required Knowledge, Skills & Abilities): Strong IT literacy

Strong accurate typing abilities

Able to work towards targets and performance metrics

Comfortable adapting to frequent procedural updates

Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)

Eligible to work in the Netherlands

Three references (employment or academic)

What Would be Nice (Preferred Skills & Experience): Previous office experience in administration or data entry

An understanding of GDPR

Criminology background

Working knowledge of the KYC industry

Working Schedule: Dependent on shift pattern

Some weekend, evening and bank holiday availability required

8-hour rotating shifts; flexibility across early, afternoon, and late shifts essential