AI platforms & Agentic solutions Product Manager - ServiceNow (Global role)

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Product Vision & Platform Strategy

Define product vision, strategy, and roadmap for AI-powered offerings and platform capabilities.

Identify emerging market opportunities and convert them into commercially viable products.

Develop industry-specific solutions and reusable intellectual property.

Drive prioritization and investment decisions based on customer value, market opportunity, and business impact.

Think in terms of platforms, ecosystems, and reusable capabilities rather than individual features.

Balance near-term customer outcomes with long-term platform differentiation.

AI Innovation & Product Engineering

Stay at the forefront of Generative AI, Agentic AI, autonomous agents, enterprise copilots, intelligent automation, and multi-agent systems.

Rapidly validate ideas through experimentation, prototyping, and customer engagement.

Work closely with engineering teams to assess feasibility, challenge assumptions, and accelerate innovation.

Translate emerging AI capabilities into enterprise-grade products and services.

Help shape platform capabilities around orchestration, memory, context management, governance, integrations, and autonomous execution.

Product & Offering Development

Develop solution blueprints, accelerators, frameworks, reference architectures, and reusable assets.

Productize innovation into repeatable offerings that deliver measurable outcomes.

Establish standards for scalability, governance, security, and value realization.

Continuously evolve products based on market feedback, adoption patterns, and technology trends.

Commercial Success & Value Creation

Partner with Sales, GTM, Alliances, and Delivery teams to develop business cases, value propositions, demonstrations, and sales assets.

Support strategic pursuits, executive workshops, solution shaping, and customer engagements.

Create compelling narratives that connect innovation to measurable business outcomes.

Contribute to thought leadership and industry positioning.

Human-Centered Innovation

Champion consumer-grade enterprise experiences and human-centered design principles.

Ensure solutions balance automation, intelligence, trust, usability, and adoption.

Place customer outcomes and business value at the center of product decisions.

ServiceNow AI Platform & Ecosystem Expertise

The ideal candidate should possess a strong understanding of the evolving ServiceNow AI Platform and broader enterprise AI ecosystem, with the ability to identify, shape, and commercialize opportunities across AI-powered workflows, autonomous operations, and intelligent enterprise experiences.

This includes familiarity with:

Generative AI, Agentic AI, and Autonomous Workforce capabilities.

The ServiceNow AI ecosystem, including Otto, EmployeeWorks, Now Assist, AI Agents, AI Agent Studio, AI Agent Fabric, AI Control Tower, and many future platform innovations.

Conversational AI, Physical AI, enterprise search, workflow orchestration, and intelligent automation.

Multi-agent architectures, AI governance, observability, and responsible AI.

Workflow Data Fabric, enterprise data integration, and AI-powered decisioning.

API-first architectures, ecosystem integrations, and interoperability across ServiceNow, hyperscalers, and leading AI platforms.

We are not looking for candidates who simply understand individual AI features. We are looking for Product Managers who understand how AI, workflows, automation, data, governance, and human-centered experiences come together to create differentiated products and measurable business value.

Data-Driven Product Leadership

Modern Product Managers make evidence-based decisions.

You will define success metrics, establish adoption frameworks, validate product hypotheses, and continuously optimize products through analytics and experimentation.

Core Competencies

KPI definition & success measurement

Product analytics & telemetry

Experimentation & A/B testing

Funnel and user journey analysis

Adoption & consumption analytics

Value engineering & value realization

Customer outcome measurement

Business impact analysis

Required Skills & Experience

Strategic Product Leadership

Product vision and roadmap development

Platform strategy and ecosystem thinking

Product portfolio management

Market analysis and competitive positioning

Product and offering commercialization

Product lifecycle management

AI & Technology Leadership

Strong understanding of ServiceNow and enterprise workflow platforms

Generative AI, Agentic AI, and intelligent automation

AI opportunity identification and commercialization

API strategy and ecosystem integrations

Enterprise architecture fundamentals

AI platform ecosystems including Azure AI, OpenAI, Anthropic, Gemini, and emerging technologies

Commercial & Consulting Excellence

Value-based selling and value engineering

Business case development

Solution and offering design

Executive storytelling and stakeholder engagement

Go-to-market planning

Enterprise Transformation

Enterprise workflow design

Digital transformation programs

Productization of services and intellectual property

Security, risk, governance, and compliance awareness

Required

8+ years of Product Management, Offering Management, Innovation Leadership, Product Engineering, Solution Strategy, or related experience.

Proven experience launching and scaling enterprise products and offerings.

Experience shipping products in complex, fast-moving environments.

Strong collaboration across Engineering, Design, Delivery, GTM, and business stakeholders.

Experience with AI-powered products, Agentic AI, intelligent automation, or enterprise AI platforms.

Ability to create structure in ambiguity and influence without formal authority.

Preferred

Experience building or launching Agentic AI or multi-agent solutions.

Hands-on exposure to prompt engineering, AI orchestration, model evaluation, or domain-specific AI solutions.

Previous experience in software engineering, architecture, or technical product leadership.

Experience across industries such as Financial Services, Healthcare, Manufacturing, Telecommunications, Energy, or Public Sector.

Experience in pre-sales, solution architecture, or value consulting roles.

The AI-Native Builder Mindset

We are looking for Product Managers who build, experiment, and learn.

The strongest candidates:

Actively prototype and validate ideas.

Use experimentation to de-risk product investments.

Stay current with frontier AI research, agentic patterns, and emerging technologies.

Understand orchestrated workflows, agent collaboration, memory, reasoning, and tool usage.

Translate emerging technology into practical, scalable business capabilities.

Focus relentlessly on adoption, customer value, and measurable outcomes.

Professional Certifications

ServiceNow Certifications (Highly Desirable)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow AI Certifications

ServiceNow Architecture Credentials

Relevant ServiceNow Product Certifications

Additional Product Management Certifications (Preferred)

Foundation

Professional Scrum Product Owner (PSPO)

Certified Scrum Product Owner (CSPO)

SAFe Product Manager

Advanced

Pragmatic Institute Product Management

Product School Product Leadership

AIPMM Certified Product Manager (CPM)

Why Join Us?

The Global ServiceNow CTO & Product Engineering Organization exists to create what does not yet exist.

We are building the next generation of AI-powered products, agentic solutions, industry accelerators, and intelligent enterprise experiences that combine ServiceNow, AI, automation, security, and human-centered design.

This is an opportunity to help shape the future direction of our global ServiceNow business while creating products and offerings that deliver measurable impact for some of the world's largest organizations.

We are not looking for Product Managers who primarily manage backlogs.

We are looking for product leaders, innovators, and builders who can shape markets, create intellectual property, leverage AI to unlock new business value, and define the future of ServiceNow-powered enterprise transformation.

The benefits we offer include:

Projects with leading organizations.

Flexibility: hybrid working and travel to clients when required.

Opportunities for growth: training, certifications, and access to the latest technologies.

A competitive salary and attractive benefits (such as a year-end bonus and a pension scheme)

29 vacation days per year.

A mobility budget.

The opportunity to work on complex projects for appealing clients, allowing you to further develop yourself.

Extensive training and development programs.

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

The Opportunity

We are seeking an exceptional AI platforms & Agentic solutions Product Manager - ServiceNow.

This is not a traditional Product Management role.

We are looking for a strategic product leader, innovator, and builder who can identify emerging market opportunities, transform cutting-edge AI capabilities into differentiated products and offerings, and help define the future of ServiceNow-powered enterprise transformation.

You will operate at the intersection of:

AI & Agentic AI Innovation

Product Strategy

Product Engineering

Enterprise Transformation

Human-Centered Design

Value Engineering

Commercial Growth

Working closely with Engineering, Architecture, Delivery, Sales, Alliances, GTM, and CTO leadership, you will develop market-leading products and solutions that create measurable business outcomes and competitive differentiation.

Your Mission

Lead the strategy, productization, and commercialization of AI-powered products, platforms, accelerators, and industry solutions built on ServiceNow and the broader AI ecosystem.

You will identify opportunities where AI, automation, workflows, data, integrations, and experience design can be combined to create scalable solutions that customers trust, adopt, and derive measurable value from.

You will help create reusable intellectual property that differentiates Atos in the market while accelerating customer outcomes.