Associate Director, GBS Supply Chain Business Partner (EMEA)

Job Title: Associate Director, GBS Supply Chain Business Partner (EMEA)

Location: Amsterdam, Netherlands

Our Culture

It takes great people to dream big dreams. Extraordinary results define our work. We are looking for ambitious, results-focused and hardworking people who can turn ideas into reality.

At Kraft Heinz, we value ownership, collaboration, agility and the ability to simplify complex challenges. We provide an environment where strong performers can make an impact, grow their careers and contribute to the future of our business.

About the Position

We have an exciting opportunity for an experienced Supply chain professional to define & execute a multi-year transformation roadmap across GBS Supply Chain & Order Management for our Europe & MEA regions. This role leads the strategic partnership between GBS and our Business Units, establishing a clear operating model that strengthens ways of working, enhances customer satisfaction, and drives operational effectiveness.

Primary Responsibilities

Lead the transformation agenda for the Global Business Services (GBS) Supply Chain function across people, processes, and digital capabilities.

Partner with regional business teams, the Global Center of Excellence, and GBS capability teams to set priorities and deliver the roadmap.

Manage the strategic relationship with external service providers and oversee the operational performance of outsourced Order Management teams.

Lead the Continuous Improvement and Operational Excellence framework across Supply Chain and Order Management processes, identifying and delivering opportunities to improve performance.

Define and implement a GBS service expansion roadmap that increases penetration of existing services across developed and emerging markets while introducing new capabilities.

Establish effective governance with regional business leaders to strengthen collaboration, accountability, and decision-making.

Lead initiatives to improve customer satisfaction and strengthen business partnerships across GBS Supply Chain and Order Management, using established feedback measures such as Net Promoter Score and Partnership Sentiment.

Qualifications & Experience

Bachelor’s (required) /Master’s (Preferred) degree in Logistics, Supply Chain, Business Administration or Engineering.

10+ years SCM experience Ideally in operational as well as transformational roles.

Functional experience in FMCG / CPG industry, multi-regional experience preferred

Strong knowledge of Order management, S&OP (IBP) & Logistics principles

Expertise in process improvement & strategic planning.

Strong knowledge of SCM software and analytics tools.

Professional Attributes

Strong problem-solving skills to address complex challenges and find effective solutions.

Excellent communication and stakeholder management skills

Ability to Simplify, Solve and implement fast.

Change Management, addressing resistance, and ensuring effective transformation

Influencing Skills, persuasion, negotiation, and the ability to make a compelling case for change