E-Commerce Operations Intern

Provide daily support to the E-Commerce Operations team ranging from support with product or stock related queries, data analysis and reporting, supporting process creation and implementation, being in direct contact with internal as well with external stakeholders of Karl Lagerfeld. This is a high impact internship that will enable you to learn about stakeholder management, fashion e-commerce operations and project management. The internship duration is 6 months with a possibility for extension.

Support our external customer care teams with their daily needs

Provide feedback and analysis of customer interactions

Coordinate social media customer care

Assist in the set-up of new customer care processes

Update key reports on a weekly basis

Data analysis and reporting on a weekly basis

Assist with research and benchmarking

Create customer care training materials

Assist with other Ad hoc tasks

Skills Education & Experience Commerce or business-related studies

Candidates should be available full time and must be enrolled in a University for the entire internship period

Proficiency in Microsoft Office - particularly Excel (VLOOKUPS, Pivot Tables)

Familiarity with Shopify & Gorgias is a big plus

Previous experience in an E-Commerce customer service environment is a big plus

Language: fluent in English, both verbal and written, additional spoken languages are a plus

Possesses excellent customer service skills

Able to work independently in a fast moving and international team

Flexible and adaptable, with a proactive attitude

Able to prioritize and multitask

Critical thinking and organizational skills

Keen interest in process management and improvement

Experience in Fashion not required

Start date is November 1st, 2026 with the availability for at least 5 months

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.