Manager Customer Connectivity

We are looking for an experienced delivery manager that will be responsible for delivering global connectivity solutions, connecting ASML with our customer’s Fabs. In this context, connectivity means much more than the network layer. It also includes an industry specific layer of application services on top of the network. These services are used by our Development & Engineering, Customer Service and Manufacturing colleagues across the globe.

Next to delivering the services, you will also be responsible for the teams and suppliers that deliver these services. You will be part of the department Management Team. Do you think you’re the right candidate for this job? In that case we’re looking for you!

You provide end-to-end services that enable ASML to install, support and improve our products at our customer’s facilities from our global offices. Good examples are Remote Tool Operation and Scheduled File Transfers. Next to a large running operation there are several big projects running in this context. You will be delivering critical services in a demanding global industry, making this a challenging role.

As a delivery manager, you are responsible for:

Managing demand (incl. short-, mid- and long-term roadmaps)

Managing suppliers that are providing the key platforms and suppliers that are providing the support teams.

Managing service delivery and global deployment (incl. the triple constraints: time, budget, quality)

Managing stakeholders (end-user management, internal IT departments that your services depend on, etc).

As a people manager, you are responsible for managing the individuals in your scope.

As a MT member, you are responsible for:

Financial management (within your scope: annual budget, actuals, etc.)

Supporting and improving the department as a whole

Help us tackle the technical challenges we face, you’ll need experience working on hightech products and with complex processes. As Manager Customer Connectivity, you’ll need:

At least a MSc degree in Computer Science, Informatics, or equivalent experience

At least 8 years experience with building/ managing IT delivery teams

At least 5 years experience as a leader in a multi-team environment

At least 3 years experience with working with large IT suppliers & off-shoring

Preferably a technical background or a strong interest in technology

Experience in managing internationally distributed teams

Experience in an equivalent environment (size, complexity, industry, domain) is a strong plus

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:

Highly-motivated, with a strong work ethic and able to work effectively under minimal supervision.

Analytic mindset, able to quickly assess issues and their root causes.

Strategic and creative thinking, solving today’s problems while keeping in mind a long-term plan.

Agile leadership, good coaching, influencing and interpersonal skills.

Strong communicator, good at listening. Has diplomatic skills.

Ability to build strong, trusting relationships with customers, suppliers and internal stakeholders.

Excellent English communication and presentation skills. Command of the Dutch language is a plus.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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