VIE 12 months - Quality in Market Manager - Netherlands - January 1, 2027 - M/W

As a VIE within Danone Benelux, you will support the transformation and continuous improvement of Quality in Market function (QiM), with a focus on quality performance monitoring and complaint management. You will strengthen data insights, reporting and processes while contributing to proactive quality risk prevention and consumer experience excellence. You will support in complaint investigations, coordinate follow-up actions and help ensure timely and robust case resolution. This position offers a unique opportunity to gain exposure to Quality, Consumer Voice, Data Analytics, Digital Transformation and Continuous Improvement in an international FMCG environment.

Key Responsibilities 1. Product Defect Follow-up • Conduct and document complaint investigations using complaint and quality management tools such as Veeva and Salesforce • Coordinate complaint routing, follow-up and escalation. • Monitor actions and cases through to timely closure. • Identify recurring defects and support root cause analysis. 2. Quality Performance & Analytics • Define and monitor process and quality performance KPIs. • Maintain dashboards and analyze trends and risks. • Translate insights into measurable improvement actions. 3. Complaint Management Process Improvement • Optimize the end-to-end complaint management process. • Drive process improvements by simplifying ways of working and identifying opportunities for automation. • Develop standard work and guidance to embed sustainable practices. 4. Governance & Cross-functional Collaboration • Support Quality in Market governance, QFS compliance, documentation and audit readiness. • Collaborate with Consumer Voice, Careline, factories, Supply Chain, Regulatory and QFS teams. • Support performance reviews and clear stakeholder communication. • Support in projects contributing to our QFS ambition