Senior Project Manager

Skip to main content Search Search Search Careers Wealth Management Private Banking Retail Banking Small business banking Commercial banking Overview Jobs Stories Locations Previous Previous Next Next Backbase / Careers / Jobs / Senior Project Manager Toronto - Services Backbase Senior Project Manager We've been scaling up since 2018, and our Canadian head office is now more than 80 people strong. We work with some of the largest banks across Canada and the United States, using our next-gen engagement platform and startup culture to help them transform. As a Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients. This role will be a hybrid role and you will be accepted to be in Atlanta or Toronto office two days per week.

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals: 5-8 years of experience; Can demonstrate experience in the financial sector; Can demonstrate experience in startup/scaleup environment; Managed a program; Agile coach experience is beneficial.

Use of Tools and Methods: Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools; Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management: Able to create tools and processes around internal and external reporting; Able to support strategy discussions based on reported data; Able to address issues based on data; Ensures effectiveness of the project (productivity/billability for the company).

Client Management: Able to spot business development opportunities and involve relevant people; Able to design and facilitate client workshops; Able to spot potential issues and minimize the impact through effective management; Able to handle a large transformation program within one customer; Able to work with senior stakeholders to define long-term program strategy.

Project Team Management (internal): Effectively manages project team and resolves issues; Takes initiative to identify potential resources before liaising with the resourcing team; Trains team members in scrum methodology; Manages multiple teams in a large program or multiple projects.

Change Management: Is comfortable with ambiguity and a rapidly changing environment; Able to influence and drive change; Can identify potential changes as risks before they occur; Able to mitigate the impact of changes and replan accordingly; Able to improve the change process.

Risks and Issues Management: Manages risks and issues on the project level and program level. Key benefits You own what you ship Subline Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins. You own what you ship Subline Real ownership means real responsibility. From day one, you set the pace, make the decisions, and see your work land where it matters. You drive the outcomes, you celebrate the wins. The work is the standard Subline We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle. The work is the standard Subline We built something that didn't exist before - an AI-native Banking OS where humans and AI agents work side by side, at scale, inside real banks. We raise the bar because we've seen what's possible when you don't settle. Ambition without ego Subline You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does. Ambition without ego Subline You'll work with people who've shipped things most thought couldn't be done. Direct, down-to-earth, no egos. The kind of team where the best idea wins and everyone's genuinely glad when it does. Real AI, running in real banks Subline We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today. Real AI, running in real banks Subline We're not waiting for AI to be ready. It already is - running inside banks, serving customers, solving problems that matter, out in the real world today. Grow while you build Subline Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand. Grow while you build Subline Annual learning budget, global exposure, and work that moves you forward. Your growth and our mission go hand in hand. 17 offices. One mission. Subline Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you. 17 offices. One mission. Subline Hybrid model, no micromanagement, offices across the world. The mission is clear. Where you do your best work is up to you. Wellness that goes the distance Subline Real support built for the long game. We invest in the people who build the product, not just the product. Wellness that goes the distance Subline Real support built for the long game. We invest in the people who build the product, not just the product. Join us today Related jobs Solution Architect Solution Architect Services Hyderabad Solution Architect Services Hyderabad Engineering Team Lead Engineering Team Lead Services Hyderabad Engineering Team Lead Services Hyderabad Senior iOS Engineer Senior iOS Engineer Services Hyderabad Senior iOS Engineer Services Hyderabad 1 ... 1 / 5