Manager IT Application Support

Your challenge:

You will be responsible for the Application Support team that manages and supports a broad landscape of business applications, including SAP, MasterControl QMS/DMS/LMS and several other (non-GxP) systems supporting manufacturing, supply chain, quality and corporate processes.

The environment is complex and highly regulated. Business continuity, compliance and service quality are non-negotiable.

Your challenge is to balance daily operational stability with structural improvements, while developing a high-performing support organization that can support Prothya's ambitions for the future.

What you will do:

Lead and develop the team

Coach, mentor and develop a team of Application Support Engineers in The Netherlands and Belgium.

Create a culture of ownership, collaboration and continuous improvement.

Manage performance, capacity and team development.

Ensure knowledge retention and long-term sustainability of the support organization.

Drive operational excellence

Ensure availability, reliability and performance of business-critical applications.

Lead the day-to-day delivery of application support across the business application landscape, with SAP as the largest and most complex part of the portfolio.

Work with internal functional teams and external partners to resolve issues relating to SAP and QMS-system configuration, functionality, authorizations and jobs, as well as interfaces, data flows and application-specific issues across the wider portfolio.

Monitor service quality and drive improvements based on measurable outcomes.

Manage operational risks and ensure timely mitigation.

Manage vendors and service delivery

Establish and maintain effective relationships with application vendors and service providers.

Monitor vendor performance against contracts and service level agreements and address service issues where needed.

Coordinate with Procurement and Finance on contracts, renewals, license inventory and costs.

Monitor software license usage and identify opportunities for compliance, optimization and cost control.

Partner with the business

Act as a trusted partner for business stakeholders.

Translate business needs into application support priorities and improvement initiatives, in close collaboration with IT Business Analysts.

Communicate effectively across all organizational levels.

Contribute to the future application landscape

Support application lifecycle decisions, upgrades and improvement initiatives.

Contribute to roadmaps and strategic planning, to shape a stable, scalable and future-proof application landscape.

Ensure appropriate SME capacity for the execution of business-critical projects.

Drive standardization and sustainable solutions across the application landscape.

Leadership

You are first and foremost a strong people leader with a solid business acumen.

You know how to build trust, develop talent and create accountability within a team. You bring structure during operational pressure and can align different stakeholders around a common goal.

Experience

Bachelor’s or master’s degree or equivalent experience.

Significant experience managing an IT Application Support, Business Applications team including SAP support.

Proven experience leading professionals in a complex business environment.

Experience working with external vendors and outsourced support organizations.

Strong understanding of IT service management and support processes.

Experience working in regulated industries (GxP, pharmaceutical, biotech, medical devices, blood or plasma industry)

Proven experience with stakeholder management, and strong communication skills with a structured, pragmatic and risk-aware approach.

Additional advantages

Experience in one or more of the following areas is considered a strong advantage:

Experience with Quality Management (like Veeva or MasterControl) and ITSM systems

Supply chain, manufacturing, quality and finance processes

Validation, compliance and audit requirements

What makes this role unique:

Direct impact on business-critical processes.

Leadership responsibility for a skilled and dedicated support team across multiple locations.

Extensive interaction with business, quality and IT stakeholders.

Opportunity to shape and further professionalize the Application Support organization.

Working in an environment where reliability, quality and patient safety truly matter.

Full-time employment (40h) with flexible working hours in consultation. Working part-time can be discussed.

Salary between € 5.290,02 and € 7.604,37 euro gross per month based on full-time employment

8.33% holiday allowance and a 13th month.

30 holiday days (based on fte).

A personal training budget of €2,100 every three years to foster professional growth and development.

Contribution to travel expenses from the first kilometer.

Excellent accessibility by public transport and private parking available.

A pension plan with Zorg & Welzijn, providing security for your future.

A dynamic, safe, and challenging working environment with ample opportunities to grow, innovate, and learn, all while making a meaningful impact on the health of millions.