Customer Service Representative - Care Solutions

As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily. Location: Rotterdam, The Netherlands (Office days from Monday - Thursday, Friday optional working from home).

As a Customer Service Representative, you are open-minded, resilient and proactive, thriving on challenges and in multicultural environments. As part of our Care Solutions business, you will support customers managing technically complex products and supply chains, coordinating closely with commercial, supply chain, logistics, and technical teams to provide accurate information, resolve order and delivery issues, and deliver reliable service in a safety- and compliance-focused environment. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for our customers. Qualifications Bachelor’s Degree or equivalent. Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred. Experience with SAP / ERP and CRM (SalesForce) system is a pre. Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes Excellent communication skills; fluent in English is required, both verbal and written. Additional EU language is preferred. Good analytical skills. Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day Job Segment: Logistics, Supply Chain, Customer Service Representative, Supply, Operations, Customer Service Apply now »