Support Specialist

At Direct Business, support means more than answering questions — it's about building great customer and brand experiences. As a Support Specialist, you're the first point of contact, the voice of our company, and someone who loves to get things done.

• Customer support – Respond quickly and kindly to customers via email, chat, or phone. • Social media & reviews – Monitor our channels and ensure every comment — positive or critical — gets the right response. • Dashboards & insights – Create and maintain clear dashboards to help the team and company make better decisions. • Drive improvements – Share your ideas and help take our support team to the next level.

• Critical thinker & self-starter – You look beyond the obvious and aren't afraid to suggest improvements. • Energetic team player – You get things done and thrive in a fast-paced environment. • Flexible mindset – You're not stuck in a 9-to-5 mentality and enjoy going the extra mile when needed. • Friendly & open – You fit perfectly in our informal culture where everyone can be themselves.

Because support at Direct Business means being part of something bigger. You'll help shape growth, have the freedom to bring in your own ideas, and work in a team that values fun, collaboration, and results.