Junior Passenger Traffic Officer

For our Netherlands branch, we are looking for a new colleague joining our passenger-handling department at our airport office located at Schiphol airport. We invite applicants for the vacancy of: Junior Passenger Traffic Officer – full time (37.5 hours on a fulltime basis, Monday- Sunday, depending on EVA AIR flight schedule)

Providing information to and handling inquiries from passengers, travel agencies and ground handling agents; Flight editing (e.g. seat assignment and meal orders); Handling airport service desk related matters (e.g.travel date change, reissue tickets, charging baggage overweight, frequent flyer inquiries); Coordinating & supervising all activities & procedures during flight arrival & departure; Handling lost and damaged baggage; Handling airport related administrative procedures (e.g. invoices and cases of irregularities).

The applicant should meet the following requirements: An entry level candidate; Must be able to live and work in the Netherlands (EVA Airways Corporation will not support any application for a work permit); Preferably with knowledge of airline reservations and ticketing and ground/ airport handling procedures/systems, such as Altea DCS; Some relevant working experience; Willing to work day/evening shifts and during weekends/ public holidays; Being able to carry out your duties with great accuracy; Having an excellent service attitude; Being able to cope with demanding customers and stressful situations; Good Dutch and English communications skills in both writing and speaking, verbal knowledge of Mandarin Chinese would be an advantage; You must undergo and pass the Schiphol security screening (Veiligheidsonderzoek Burgerluchtvaart).

EVA Airways Corporation is part of the Evergreen Group and is an international passenger and cargo airline from Taiwan. As a Star Alliance carrier, EVA Air is operating currently three passenger  flights per week from Amsterdam to Taipei via Bangkok.