MR PORTER AMSTERDAM - Guest Relations

MR PORTER is a sophisticated and vibrant dining destination in the heart of Amsterdam. We pride ourselves on impeccable service, attention to detail, and creating an unforgettable atmosphere for guests with a curated blend of relaxed elegance and culinary flair. As Guest Relations, you will be the warm and professional face of MR PORTER. You'll manage the front-of-house team, ensure seamless guest experiences, and maintain the uplifting energy that defines our restaurant.

Guest Reception & Ambience Greet and welcome guests with charm and genuine hospitality Manage waitlist, reservations, and table flow to ensure smooth seating Upsell and promote specials, events, and private dining options Team Leadership Lead, inspire, coach, and mentor the hostess team Schedule, coordinate, and communicate daily shifts and service needs Monitor and support consistent standards for guest service Operational Oversight Oversee front desk, telephone, and online reservation systems Coordinate closely with restaurant, bar, and kitchen teams for guest flow Handle guest inquiries, feedback, or escalations with composure and care Maintain presentation standards for host station, menus, and facilities Administrative Duties Generate daily reports: reservation summaries, attendance logs, guest feedback Assist in optimizing reservation policies and front-of-house procedures What We’re Looking For Essential Skills & Experience Minimum 2 years of experience in a supervisory front-of-house role (fine-dining, upscale restaurant, or high-end hospitality) Fluent in English; Dutch is a big plus Exceptional interpersonal and communication skills Confident multitasker with an upbeat, positive attitude High organizational standards, attention to detail Availability to flexibly work evenings, weekends, and public holidays Personal Qualities Polished, professional appearance and demeanor Warm, proactive, and adaptable—thrives in a dynamic environment Team player with a guest-first mindset Resilient under pressure and quick problem-solver

A competitive salary, based on experience. In-house training Annual in-house experience within the Sircle Collection hotels Hotel staff discounts within the Sircle Collection hotels 25% staff discount throughout THE ENTOURAGE GROUP restaurants 10% retail discount at XBANK Collective discount at Business Fitness Netherlands Free bootcamp every Monday morning Refer a friend bonus Paid moving day Free lifestyle coaching