Senior Value Services Consultant

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Are you a senior consulting professional who thrives on solving complex problems and leading service delivery for enterprise customers? At Basware, we are looking for a Senior Value Service Consultant who combines deep technical expertise with strong leadership and a customer-centric approach — driving the resolution of complex service requests related to Basware solutions and championing operational excellence. As a Senior Value Service Consultant, you will work closely with customers and internal teams to ensure timely, high-quality delivery of service requests while maintaining solution integrity and customer satisfaction. You will act as an escalation point for complex issues, design and implement technical solutions, lead testing and quality assurance efforts, and mentor Solution Consultants within your team — all while contributing to Basware’s global community of best practices. Your key tasks and responsibilities will include: Service Request Management •Lead the intake, analysis, and resolution of service requests across multiple Basware domains •Prioritize and assign service requests to ensure timely and high-quality delivery •Act as the escalation point for complex or high-impact service issues •Collaborate with customers to clarify requirements and manage expectations Solution & Interface Design •Translate service request requirements into actionable technical solutions •Oversee the design, configuration, and deployment of Basware solutions and integrations •Ensure all implementations align with architectural standards and best practices •Maintain and improve technical documentation related to service request handling Consulting & Implementation •Implement and deliver medium to high-complexity solutions and interfaces based on service request requirements •Optimize solutions to improve customer business efficiency and effectiveness •Provide expert consulting on best practices, use cases, and ERP integration •Deliver high-quality presentations and explain solutions with clarity and confidence Quality Assurance •Lead testing efforts for service request implementations, including test planning and execution •Ensure all deliverables meet or exceed quality standards •Manage defect resolution and ensure compliance with testing strategies Customer Training & Enablement •Design and deliver expert-level training sessions and materials •Educate customers on best practices, use cases, and technical configurations within your domain Technical Support •Analyze and resolve complex technical issues related to service requests •Guide team members in troubleshooting and implementing sustainable solutions Team Leadership & Coaching •Mentor and support Solution Consultants in resolving service requests efficiently •Promote knowledge sharing and continuous learning within the team •Lead by example in adopting new tools, methodologies, and best practices Community Contribution •Actively contribute to Basware’s global communities by sharing insights, tools, and best practices •Support the development of reusable assets and templates to streamline service request handling Work with great people Hanna Ikonen VP, Customer Success "I feel that I can make a difference, drive improvements & take controlled risks, and all this is supported by the company." Kevin Kamau Senior Product Manager "Basware is a global company that values people as a crucial driver for success." Mika Peurala Principal Solution Architect "Absolutely the best colleagues and line managers in the world!" Jaakko Jutila VP, Customer Support "At Basware you have the freedom to identify and start different development activities across the organization without getting approvals from above." Namrata Checker Team Lead, Digital Transformation and Excellence "What I love most about my job is the people that I work with, the freedom of putting forward my ideas, thoughts and feedback but also the freedom of creating the way of working that works best for me." Siddhartha Bhatia Senior Cloud Developer "I am honored to have worked with the leaders of tomorrow. The organization is absolutely people centric with its prime focus always on employee engagement, loyalty and satisfaction." Skills & Requirements SKILLS AND CANDIDATE QUALIFICATIONS: In order to thrive and succeed in this role, we expect you to have: Experience & background •5+ years of experience in a consulting, technical support, or solution delivery role within enterprise software or SaaS — ideally within AP automation, ERP, or P2P solutions •Proven track record leading complex service requests or implementation projects for enterprise customers •Experience mentoring or guiding junior consultants within a service delivery team Skills & competencies •Strong technical expertise in Basware solutions, interfaces, and ERP integrations •Ability to translate business requirements into technical solutions and manage the full delivery lifecycle — design, configuration, testing, and deployment •Confident, clear communicator able to deliver training and presentations to customers of varying technical levels •Strong problem-solving skills, with experience in test planning, defect resolution, and quality assurance •Leadership and coaching mindset, comfortable mentoring team members and driving adoption of best practices

•Familiarity with Basware Value Services or similar AP/P2P automation platforms •Experience contributing to community knowledge-sharing initiatives or reusable templates Relevant certifications in ERP, procurement, or automation platforms Great Place to Work We Drive Customer Value We Take Ownership We Are Bold

Basware is how the world’s best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. Joining Basware means you’ll join a team filled with innovators, passionate about their work and enthusiastic about the industry we’ve pioneered. You’ll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where: We Drive Customer Value , We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers. Enable "functional cookies" to watch the video 2025 Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence 2024 Launch of World’s 1st AP-Powered GenAI 2023 Growth through acquisitions, Glantus and AP Matching 2022 Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR 2020 Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide 2012 Launch of cloud-based B2B platform for transaction collaboration on Basware's Network 2005 Launch of fully integrated Purchase-to-Pay solution suite 2000 Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service 1992 Launch of first financial management software 1985 Basware founded in Finland Alina Macoveiciuc | Contact Person Send e-mail I'm interested Basware Iași | Hybrid Visit website Powered by