Technical Customer Success Account Manager (TAM)

Are you passionate about helping customers achieve technical success? Assertive Yield is looking for a Technical Account Manager to join our growing Customer Success organization. As a trusted technical advisor, you'll partner with enterprise publishers to ensure successful implementations, optimize platform performance, and help customers maximize the value of their investment in Assertive Yield.

\ Working alongside Customer Success Account Managers and Solutions Engineers, you'll own the ongoing technical relationship throughout the customer lifecycle while serving as the bridge between business goals and technical execution.

## About Assertive Yield

Assertive Yield helps digital publishers maximize revenue through powerful real-time optimization and analytics solutions. We're a globally distributed team partnering with some of the world's leading publishers.

## What You’ll Do

You'll own the technical health of a portfolio of enterprise publisher partners by leading implementations, driving platform adoption, identifying optimization opportunities, and providing strategic technical guidance that enables long-term customer success.

## Key Responsibilities

**Technical Account Management:**

* Serve as the primary technical advisor for an assigned portfolio of enterprise publishers. * Build trusted relationships with technical stakeholders. * Own ongoing technical account health and platform adoption. * Develop technical success plans aligned with customer business objectives.

**Technical Onboarding & Adoption**

* Lead technical onboarding and implementation activities. * Validate customer configurations and integrations. * Deliver technical enablement and best-practice guidance. * Ensure customers successfully adopt new platform capabilities.

**Platform Optimization**

* Analyze publisher performance and identify optimization opportunities. * Recommend technical improvements that increase revenue and operational efficiency. * Conduct technical account reviews and contribute to Quarterly Business Reviews. * Monitor platform health and proactively identify risks.

**Technical Escalation Management**

* Own standard technical support escalations. * Troubleshoot integration and platform issues. * Coordinate investigations with Product and Engineering when necessary. * Escalate complex issues requiring product changes or code development to Solutions Engineering.

**Cross-Functional Collaboration**

* Partner closely with Customer Success Account Managers to deliver a seamless customer experience. * Collaborate with Solutions Engineers on complex technical initiatives. * Advocate for customer technical needs internally. * Support Sales during expansion opportunities requiring technical consultation.

**Documentation & Enablement**

* Maintain technical documentation and implementation guides. * Contribute to internal knowledge sharing. * Identify opportunities to improve onboarding and technical support processes.

## Who You Are

You enjoy solving technical problems while building trusted customer relationships. You're equally comfortable troubleshooting integrations, analyzing platform performance, and explaining technical concepts to customers.

**Requirements**

* 3+ years in Technical Account Management, Solutions Consulting, Ad Operations, or similar. * Strong understanding of the programmatic advertising ecosystem. * Experience with Google Ad Manager and publisher monetization. * Strong SQL skills. * Working knowledge of JavaScript and browser technologies. * Excellent troubleshooting abilities. * Outstanding communication skills.

## What We Offer

* Remote Work. * Tech-Driven Role. * Cross-Functional Collaboration. * Flexible Schedule. * Career Growth in AdTech.