Service Coordinator (Santos)

You will: Converts the Quotes to Service Order tickets (VSO) with end to end responsibility Communicates directly with the vessel agent daily until 48 hrs before the scheduled attendance date to support the planning of the scheduler and Technical Leads Confirms with scheduler / GRP that an engineer is available for the scheduled service and all competencies are meeting the requirements of the job Ensures all parts will be available/arrive prior to attendance Communicates the order confirmation to the customer together with the engineer name and date of attendance Keeps our customer informed of status update prior to boarding Reviews the Service Report before sending out to the customer to ensure accurate operations recorded and proper Invoicing will be noted Ensures the Service Report is sent to the customer within 24 hrs of receipt, together with a summary if needed of next steps (pertaining to follow up services where needed) Ensures all associated costs are allocated to the Service Ticket (VSO) is in alignment with the Service Report What does success look like? Success in the Service Coordinator is a result of compliance to procedures and repeatable successful delivery of service operations. Over the first 6 months, the Operations Manager of Deepsea ensures you have the mentorship, training and support to have a long successful career in this industry. Service Coordination is a result of a passion to perform at the best service delivery standards. The Coordinators are the link between our field engineers performing the services and the customer expectations and requirements. Radio Holland stands apart from the other service providers as uniquely skilled in various manufacturers products and services, and your position on this team allows professional skillsets to be grown to support the Americas Operations. Deliver Results To make this happen, our candidate must have the following skillsets: Invoicing per quote / hrs. on board / part used are accurate and recorded Ensures the Service Orders (VSO) is within margin parameters and close where we can or send to business controller for further investigation where necessary Optimize our customer experience by cloning tickets for follow up services and ensuring re-assigning to Inside Sales for follow up with the customer Always follows up on any service order to close it in time Takes the ownership of any warranty case between customer and Radio Holland Feels responsible for updating the equipment list after services in the ERP tool to control inventory and accurately account for parts Registers all relevant external customer feedback in SharePoint Values and Behaviours Success in this role is not only about what you deliver, but also how you deliver it. We expect everyone to work in line with our values: Trust to act You take ownership, make informed decisions and follow through on commitments. Passionate to perform You bring energy, aim for high standards and look for ways to improve how work gets done. Make it fun You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy. Act responsibly You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace.

Willingness to grow and adapt to the ever-changing workplace is essential to our success. No two jobs are the same and being flexible to adapt is critical. Working as a team player, first and the mentee but soon as a mentor onto your peers as each job provides experience and lessons you can share with the others. Required 2-5 years experience in maritime field operations or coordination roles Strong organizational and communication skills with English Fluency Preferred Bachelor’s Degree or equivalent experience in Engineering or relevant technical degree 3-5 years experience in the Maritime Industry How we hire Our hiring process is designed to be structured, fair and inclusive. The process typically includes: Application review Introductory conversation Role-specific interview or assessment Final interview Offer We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values. Curious if we are a good fit for you? If you are an eager and motivated Service Coordinator for our Deepsea Operations department, with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply. Please apply directly through LinkedIn or via our careers website. After submitting your application, you will receive further communication about the next steps in the process. Apply now! #LI-SE2

Our ideal candidate is able to work with team members to convert quoted services to executable operations. This candidate will need to have excellent communication skills with internal and external parties to ensure parts, personnel and services are completed on-time, first-time, accurately. Working with Supply Chain and Invoicing team, the Service Coordinator ensures that job completion results in accurate invoicing to the customer and a return of all unused parts. You will contribute to Americas Operations Teams by delivering top level service on time and with our First Time Right processes. The role sits within Deepsea Operations team and reports to the Operation Manager for Deepsea Services.

Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea. Role details & Location Workplace type: Onsite Job Type: Full-time Location Santos , Brazil