Business Systems Analyst

Wolters Kluwer

Wolters Kluwer delivers expert solutions that combine deep domain knowledge with advanced technology, enabling professionals to make better decisions, stay compliant with complex regulations, and improve outcomes. Our portfolio spans industries such as Health, Tax & Accounting, Governance, Risk & Compliance (GRC), and Legal & Regulatory. Innovation, digital transformation, and responsible business practices are core to Wolters Kluwer’s long-term strategy.

Your environment

You will be part of the Europe Region West team within Wolters Kluwer Tax & Accounting. Based in Hoevelaken, you will collaborate closely with colleagues in Belgium and the UK.

Within Product Operations, the Business Systems team consists of nine people supporting critical systems such as CRM, ERP, and related applications. We are entering a period of significant transformation where we harmonize systems and processes across countries. This role will help support that change by delivering detailed analysis and solutions for local country challenges.

Why this role exists

We’re looking for a Business Systems Analyst who brings clarity to complexity. Not by producing more documentation, but by helping teams truly understand how processes work today—and what needs to change to make them scalable, consistent, and future-proof.

Turn complexity into clarity

Analyse existing processes, systems, and ways of working across countries

Translate business needs into clear problem statements and structured requirements

Identify opportunities to simplify, standardise, and harmonise

Support decisions on what should be standardised vs. kept local

Surface risks, gaps, and dependencies early

Work closely with stakeholders across Sales, Marketing, Operations, Support, Product, and IT.

Enable adoption, challenge and improve

Create documentation that makes complex changes understandable

Support teams during implementation and change

Ensure that new solutions are actually used and deliver value

Ask the right questions—even in senior or large group settings

Bring constructive, critical thinking to discussions

What this role is not

You are not doing deep technical configuration or development work

You are not focused on a single application—you oversee a broader landscape

You are not defining the target architecture—but you influence it by clarifying local needs, gaps, and constraints

You are not leading a program or projects - you are an individual contributor working in a team.

Your working context

You operate in an environment with:

Multiple countries, each with their own legacy and processes

A mix of legacy systems and modern SaaS platforms

Strong dependencies between business teams, product, and central IT

This makes the role complex. What you help shape will be used at scale.

How you work

We’re looking for someone who:

Understands how things work in practice—not just on paper

Can move between big-picture thinking and hands-on analysis

Brings structure without overcomplicating

Is comfortable challenging assumptions

Knows when to push for standardisation and when flexibility is needed

Experience we care about (not checkboxes)

Strong signals include:

Experience as a Business Analyst, Business Consultant, or similar (5+ years)

Working in international or matrix organisations

Involvement in system implementations, migrations, or transformations

Improving processes by simplifying and structuring, not adding complexity

Communicating effectively across different levels, including senior stakeholders

Fluency in English is required. Dutch is a strong plus.

Practicalities

Willingness to travel within the region

Occasional stays abroad (a few days up to a week)

What will help you succeed

A collaborative mindset

Curiosity and a strong ability to learn quickly

Cultural awareness and sensitivity

Apply

If you are excited about owning meaningful product outcomes in a regulated, high-impact domain—and want to help shape the future of accounting software—we would love to hear from you.

Apply via the button below.

Contact

Marijke van Liempt - Senior Corporate Recruiter