Team Leader - Credit & Collection

The Team Leader – Credit & Collection is responsible for leading and supervising the Credit & Collection team to ensure timely collection of outstanding receivables, effective credit risk management, and achievement of cash flow objectives. The role focuses on optimising the process, reducing bad debt exposure, maintaining strong customer relationships, and driving continuous process improvements. The team is globally organised, and the Team Leader – Credit & Collection will be collaborating with accounting and credit and collection colleagues across different countries. Still, local presence and team spirit is key to share best practices and stay close to the business. These activities result in a very dynamic team, taking up different challenges, close to the heart of the company and with a good balance between routine operations and ad hoc work.

Lead, coach, and develop a team of Credit & Collection Officers. Set performance objectives and monitor team KPIs. Manage workload allocation and ensure service levels are achieved. Oversee collection activities to ensure timely recovery of outstanding debts. Promote a high-performance, customer-focused culture. Build and maintain strong relationships with customers and internal stakeholders. Conduct regular performance reviews and provide constructive feedback. Ensure compliance with company policies, internal controls, and regulatory requirements. Identify opportunities to improve collection processes and automation. Team up with Accounting team members globally

Degree in Accounting or ACCA Level 2 with minimum 5 to 8 years relevant experience in Credit & Collection Strong analytical and problem-solving skills. Good business acumen with good problem solving and analytical skills Excellent English-written and spoken communication skills Excellent interpersonal skills and easy contact to interact with finance colleagues and the wider organization of the company, Proven experience with global ERP systems & Microsoft Office Adapt to changes and learning new things constantly Ability to plan and organise work priorities Proactive and motivated with an excellent attitude Ability to work well under pressure and independently Out of the box thinker (challenge and bring continual process improvement) Nice to have Multinational exposure working with multiple stakeholders Knowledge of foreign currency bookkeeping Knowledge of SAP S/4HANA

Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate Monthly fixed transport allowance No deduction for using the company’s transport after work Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years Fixed internet allowance for home use Career break option Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) Yearly performance review with remuneration review Yearly company bonus Car loan: subsidized interest facility Referral program Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people. Our people solutions cover the entire employee journey – from getting people paid to attracting, rewarding and developing talent.

Flexible working: Flexible working hours and remote/hybrid working options – working arrangements are open for discussion Learning & development: Access to professional training and an individual development plan Career growth: Whether you want to deepen your expertise or broaden your career, there is room to grow within SD Worx Collaborative culture: From many locations, we work as one – moving from better to best together SD Worx values diversity and inclusion in the workplace. We welcome applications from all qualified candidates regardless of origin, nationality, gender, gender identity, sexual orientation, age, disability, religion, ethnic or social background, or stage of life. All hiring decisions are made based on skills, experience and role‑related qualifications. Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.