Customer Service Representative - Evergreen

We're looking for communicative, detail-oriented problem-solvers to join our Customer Service team supporting French or German-speaking client portfolios. Whether you're a recent graduate ready to launch your career, have 1-2 years of office or shared service center experience, or are transitioning from a customer-facing role like a call center, we want to hear from you. As our Customer Service Specialist, you'll be the trusted first point of contact for customers, building lasting relationships while ensuring smooth order fulfillment from start to finish. You'll work in a supportive team atmosphere where collaboration, continuous improvement, and creative problem-solving are celebrated daily.

Be the customer champion: Handle inquiries via phone, email, and other channels, providing exceptional support to both internal and external stakeholders Manage the complete order lifecycle: Process orders accurately in SAP, track progress, and proactively resolve any issues that arise Build strong partnerships: Collaborate daily with sales teams, supply chain planning, finance, and other departments to deliver seamless customer experiences Solve problems creatively: Troubleshoot challenges, handle complaints with professionalism, and find solutions that satisfy all parties Maintain data accuracy: Update customer master data and process billing adjustments including returns and credit/debit notes Support business insights: Assist sales representatives with data analysis, reporting, and customer follow-ups when needed Drive improvement: Contribute ideas for process enhancements and participate in testing for system changes and projects Document everything: Keep detailed records of customer interactions, complaints, and resolutions to ensure continuity and quality Qualifications:

Essential Requirements: Language skills: Fluent or strong intermediate German OR French, plus strong intermediate English or fluent or strong intermediate English (both written and spoken) Education: High school diploma or ongoing/completed university degree Communication excellence: You're a natural communicator who listens actively and expresses ideas clearly Problem-solving mindset: You approach challenges with creativity, agility, and a solution-oriented attitude Attention to detail: You work precisely and take ownership of your responsibilities Relationship builder: You connect easily with people and maintain professional relationships effectively Adaptable team player: You thrive in diverse teams and adjust quickly to changing priorities Time management: You organize your workload efficiently and meet deadlines consistently Stability: You're looking for a long-term opportunity where you can grow and develop (minimum 1-year commitment to previous roles)

1-3 years of experience in a multinational corporate environment, shared service center, or customer-facing role Customer service or call center background SAP system knowledge Personality: Whether you're extroverted or introverted, what matters most is your positive attitude, proactive approach, and genuine interest in helping customers succeed.

Work-life balance: Hybrid working model with flexible working hours (core hours 9-5) so you can balance your priorities Competitive compensation: Attractive salary package with comprehensive Cafeteria benefits and health insurance Career growth: Clear development paths with cross-functional and international opportunities, plus language courses to expand your skills Exceptional workplace: Modern green office with amenities that make every day enjoyable, including doggy days when you can bring your furry friend Community & culture: Regular company events, CSR initiatives and charity activities, and active employee resource groups Diverse environment: Work with colleagues from various backgrounds and cultures in an inclusive, supportive atmosphere Continuous learning: Ongoing training, development programs, and exposure to end-to-end business processes Ready to Join Us? We're continuously accepting applications for this evergreen position, so there's no deadline – apply when you're ready! Wherever you are in your personal and professional journey, you'll find your place at Celanese. Apply now and become part of a team that's improving the world through innovation! #CelanesCBS #CustomerService ##GermanSpeakingJobs #FrenchSpeakingJobs #EnglishSpeakingJobs #CustomerExcellance Apply: Apply for this job online Apply Share Refer this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. Celanese ist ein weltweit führendes Chemieunternehmen, das Spezialmaterialien herstellt, die in den meisten wichtigen Industriezweigen und Verbraucheranwendungen eingesetzt werden. In unseren Geschäftsbereichen setzen wir unser chemisches, technologisches und kommerzielles Know-how ein, um Werte für unsere Kunden, Mitarbeitenden und Aktionäre zu schaffen. Wir fördern die Nachhaltigkeit, indem wir verantwortungsvoll mit den von uns hergestellten Materialien umgehen und unser Portfolio an nachhaltigen Produkten erweitern, um den Anforderungen unserer Kunden und der Gesellschaft gerecht zu werden. Wir sind bestrebt, einen positiven Einfluss auf unsere Gemeinden auszuüben und die Integration in unseren Teams zu fördern. Die Celanese Corporation beschäftigt weltweit mehr als 11.000 Mitarbeiterinnen und Mitarbeiter und erzielte im Jahr 2024 einen Nettoumsatz von 10,3 Milliarden US-Dollar. Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position. Socialize this job opportunity to a friend, colleague, or family member: