Cloud Service Specialist

Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team.

7+ years of experience in IT Service Management, Cloud Operations, Infrastructure Services, or Supplier Management. Experienced Cloud Service Management Specialist with strong expertise in establishing and operationalizing service management frameworks between enterprises and Managed Service Providers (MSPs) for Cloud & Hosting services. Skilled in service governance, service catalogue management, financial management, supplier coordination, operational processes, and continuous service improvement. Define and implement the operating and engagement model between internal teams and MSPs for Cloud & Hosting services. Establish governance structures, decision-making forums, escalation paths, service reviews, and KPI reporting frameworks. Define and maintain Cloud & Hosting service catalogues, including service onboarding, enhancement, lifecycle management, and retirement. Design processes for service requests, changes, deployments, releases, and service introduction. Coordinate internal Digital teams and external providers to ensure effective service delivery and change execution. Establish financial management processes covering cost tracking, chargeback/showback, forecasting, budgeting, and cloud cost optimization. Define and manage service scope, ownership, SLAs, OLAs, KPIs, and MSP performance commitments. Monitor MSP performance against contractual obligations and drive service improvement initiatives. Lead monthly service reviews, operational governance meetings, and performance discussions. Prepare service reports covering KPIs, risks, issues, actions, and improvement plans. Act as the primary coordination point between business stakeholders, internal teams, and external service providers. Drive accountability, issue resolution, operational maturity, and continuous service improvement. Bachelor’s degree in IT, Business Management, Engineering, or a related discipline. Proven experience working with Managed Service Providers and outsourced delivery models. Strong understanding of Cloud & Hosting services and service governance frameworks. Experience designing service catalogues, operating models, governance frameworks, and operational processes. Knowledge of IT financial management, cost governance, and budgeting. Strong stakeholder management, communication, and coordination skills. Experience with Azure, AWS, or hybrid cloud environments. ServiceNow Service Management experience. Vendor management and contract governance. FinOps and cloud cost management practices. Cloud & Hosting MSP Operating Model. Service Governance Framework and Meeting Structure. Cloud & Hosting Service Catalogue with ownership and SLA definitions. Change, Deployment, and Service Coordination Processes. Financial Management and Cost Governance Framework. KPI Dashboard and Service Reporting Framework. Transition Documentation and Knowledge Transfer Materials. Core Competencies: IT Service Management, Cloud & Hosting Governance, Supplier & Vendor Management, IT Financial Management, Service Catalogue Management, Change & Release Coordination, Process Design & Optimization, Stakeholder & Service Provider Management, Executive Communication Certification: ITIL Foundation or ITIL Managing Professional certification.

Fixed Term Employment Contract Work-Life Balance Flexible Work Mode What GeekSoft Consulting Offers International, collaborative consulting culture with clear career development paths. Comprehensive Dutch benefits package emphasizing well-being, mobility, and career growth.