Customer Success & Support Manager

Customer Succes & Support Manager Location: Rotterdam, The Netherlands Type of employment: Full-time We’re on the lookout for a dedicated professional to empower our clients as they maximise the potential of our state-of-the-art PrivacyPerfect SaaS solution. As a key member of our team, you will be responsible for facilitating a seamless onboarding process for customers, paving the way for their success with our product. Your expertise in providing top-notch technical support will enable you to promptly address and resolve any customer inquiries or concerns. You will play a crucial role in fostering a strong working relationship between our technical product development and commercial teams, ensuring that we continuously provide the best possible experience for our customers. By going the extra mile and putting yourself in our customers’ shoes, you will collaborate with the product development team to test new modules and features, enhancing the effectiveness of our offerings.

We want to contribute to a digital world where people trust digital businesses by helping companies to be privacy compliant. PrivacyPerfect helps companies in the upper mid-market and enterprises and the society as a whole to be privacy and security compliant by providing a secure, easy-to-use, and efficient software-as-a-service solution. Our passionate team encourages innovation with different software modules for processing data, impact assessment and data breaches. To make it easy for companies to start at a level they feel comfortable with. Your background You have at least 2 years of experience as a Customer Success Manager, showcasing your ability to deliver unparalleled results. You have strong IT knowledge and proven experience acting as the bridge between commercial and product development teams, effectively addressing customer queries. You are adept at onboarding and implementation of pro and enterprise accounts, ensuring seamless customer experiences. You have the know-how to identify opportunities for both land and expand or cross-selling ventures. You are capable to successfully manage multiple opportunities, ranging from small to large sized deals. You have excellent communication skills, allowing you to confidently engage with clients across the Benelux region. You have keen observation and analytical abilities to identify customer trends and initiate meaningful conversations accordingly. You have a proactive mindset, actively seeking out ways to contribute to the company's overarching goals and objectives.

You have an innate talent for understanding complex tech products with ease. You have a customer-service focused mindset that accompanies every interaction. You have the ability to think creatively, providing out-of-the-box solutions to challenges. You have an unwavering dedication to problem-solving, always seeking the best outcomes. You are a self-starter, fueled by high energy levels and unmatched confidence. You have a meticulous attention to detail, combined with a tenacious, never-give-up attitude. You have experience working in agile teams, demonstrating adaptability amidst shifting sprints. Fluency in Dutch and English is a must and Japanse is a bonus, exhibiting exceptional written and verbal communication skills. You are comfortable navigating ambiguous situations, recognizing that flexibility is essential for success. You are a collaborative team player who takes pride in serving others, especially our valued customers. What do we offer A competitive salary package, tailored to your experience level 8% holiday pay to fully enjoy your well-deserved time off A comprehensive pension scheme to ensure a secure future Good compensation Being a part of a growing company that is making a real impact on digital privacy Working with a diverse and talented team of experts. Enjoying an informal, but professional and collaborative work environment Interested in this position? If you are interested in this role, please apply by sending your resume (CV) and motivation letter. Please enable JavaScript in your browser to complete this form. Name * First Last Email * Phone * Resume & Motivation Letter * Click or drag files to this area to upload. You can upload up to 5 files. We inform you on how we handle your personal data via our privacy statement . Acquisition based on this vacancy is not appreciated. Submit Loading Comments... Write a Comment... Email (Required) Name (Required) Website