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Nike - Lead
Retailors Netherlands B.V.
About the role
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The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial
success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
values.
What you'll do
▪ Lead and schedule employee shifts and assign duties
▪ Provide direction and feedback to workers during shifts
▪ Know the best practice and be a role model on responsible area
▪ Train and coach new employees
▪ Inspect equipment and communicate the need for repairs or replacements to management
▪ Open and close the store in accordance with procedures
▪ Ensure health and safety standards are followed
▪ Address customer and employee complaints
▪ Resolve conflicts between workers
▪ Help to improve foster and maintain a positive work environment
▪ Help with his feedback to the management team work
▪ Supporting/managing store opening/closing process he Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial
success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and
values.
▪ Lead and schedule employee shifts and assign duties
▪ Provide direction and feedback to workers during shifts
▪ Know the best practice and be a role model on responsible area
▪ Train and coach new employees
▪ Inspect equipment and communicate the need for repairs or replacements to management
▪ Open and close the store in accordance with procedures
▪ Ensure health and safety standards are followed
▪ Address customer and employee complaints
▪ Resolve conflicts between workers
▪ Help to improve foster and maintain a positive work environment
▪ Help with his feedback to the management team work
▪ Supporting/managing store opening/closing process
Performance
▪ Truck, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,
Wages, Mystery Shopper, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis
▪ Support Store Management in implementing action plans to achieve individual & team results
▪ Build & maintain a strong commercial awareness of competitors & local markets
▪ Represent our ethics and values and make sure other follows as well
People
▪ Support Store Management in preparing One-On-One meetings for the team members
▪ Responsible for coaching & developing team members
▪ Responsible for measuring performance of store team
▪ Delegation and supervision of tasks in the store team
▪ Preparation of morning and afternoon update meetings (huddle) and daily plan for employees
Product
▪ Responsible for following all provided VM Guidelines
▪ Serve as a product knowledge resource for consumers and entry level associates
▪ Responsible for merchandise availability on the shopping floor
▪ Supporting Back of House team in overall stock management & movement in stockroom & on sales area
▪ Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team
in the arrangement of the merchandise on the sales floor
▪ Check cash drawers and prepare bank deposits
Customer Service
▪ Responsible for establishing a client centric mindset to ensure customer experience
▪ Responsible for customer data gathering & quality management
▪ Responsible for transaction, complaint & return handling
Processes & Systems
▪ Responsible that all company policies & procedures are followed
▪ Proficient utilization of business systems & latest technology
▪ Responsible for all operations for loss prevention on the sales floor
▪ Ability to communicate with the IT department and office team in case of system problems on the shift
What you'll bring
▪ Experience in a similar position where the ability to meet & exceed targets has been demonstrated
▪ Previous experience in coaching, training & developing team members
▪ Brand Knowledge & the ability to represent the brands attributes
▪ Commercial mindset
▪ Excellent communication skills at all levels
▪ Ability to be flexible & adaptable to the need of the business
▪ Experience in networking & building relationships
▪ Proficient utilization of business systems & latest technology
▪ Willingness to constantly learn & develop
▪ Passionate & knowledgeable about the brand
▪ Communication skills in English (spoken & written)
▪ Ability to work weekends, evenings and holidays as needed
About the company
Shaping the future: We drive innovation forward and focus on excellent customer service, data-driven decisions, and continuous development.
Global presence, local roots: With locations in Europe, Canada, Australia, New Zealand, and Israel, we combine international best practices with strong regional expertise.
Performance matters: We actively support talent – with development programs, clear career paths, and opportunities to grow internationally.
Passion for sport & lifestyle: We live the brands we represent and create a work environment full of energy, movement, and team spirit.
Exclusive benefits: Our employees enjoy attractive perks – including discounts in all Nike stores within our network and internal events like Friends & Family.
Grow with us: Our Retailors Academy offers comprehensive training and tools to support your personal and professional growth.