Key Account Manager - Global Accounts

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. As a Key Account Manager within our Global Accounts Team, you will own the end-to-end commercial relationship with our key Chain Accommodation Partners across the EMEA region. Acting as a trusted strategic advisor, you will leverage market trends, data-driven insights, and Booking.com’s suite of products to optimize partner supply, improve availability, and drive mutual top-line revenue growth. This high-visibility role bridges major enterprise hotel chains with central and regional Booking.com teams. You will build long-term relationships with decision-makers, directors, and revenue management teams across your portfolio. In your day-to-day work, you will work directly with Booking.com’s partners and use performance data to provide tailored commercial advice that improves partner performance on our platform. You will position and drive the adoption of Booking.com strategic initiatives, promotional tools, and connectivity solutions while serving as the central point of contact between partners and key internal departments like Connectivity, Product, Credit Control, and Local Partner Services Teams. You will also support commercial negotiations, conduct quarterly performance reviews, and use macro-travel trends to uncover new growth opportunities. To succeed in this role, you should bring four to seven years of experience in Key Account Management, revenue management, or strategic business development within e-commerce, online travel, or hospitality. You have a strong understanding of distribution channels, revenue management principles, and hotel connectivity systems, together with an analytical mindset that allows you to translate KPIs into clear executive-ready presentations. Strong negotiation and communication skills are essential for influencing both internal and external stakeholders, and your structured project management approach will enable you to navigate our fast-paced, international matrix environment effectively. This full-time position is based in our Amsterdam office.

Strategic Relationship & Account Growth: Own and grow the end-to-end commercial partnership with key accommodation chains at a decision-making level, act as their primary strategic advisor to drive mutual top-line revenue growth. Commercial Insights & Data Analysis: Conduct deep multi-level analysis (property, national, and cross-regional) using KPI data and monthly chain reports to identify performance gaps and ways to optimize the Booking.com channel. Product Adoption & Strategy Execution: Champion and position Booking.com B.V.’s suite of products, technical solutions, and commercial innovations to partner executives to boost channel performance. Stakeholder Management: Maintain trusted relationships across diverse internal and external networks, connecting chain objectives with key departments including Connectivity/XML, Product, Credit Control, and Local Partner Services Teams. Business Reviews & Consultative Support: Prepare and lead high-impact quarterly business reviews, executive workshops, and tailored training programs for partner teams and internal stakeholders. Cross-Functional Project Management: Lead end-to-end project lifecycles between Booking.com B.V. and global account teams, setting clear operational procedures and serving as the primary point of contact for global offices. Issue Escalation & Operational Excellence: Drive cross-departmental alignment to resolve complex operational or technical escalations efficiently while keeping partner documentation, wikis, and chain administration up to date. Role model: Coach, consult and monitor internal and external stakeholders in Key Account Management to help optimize their performance.

Proven Experience: 5–7 years of demonstrated success in a partner-facing Key Account Management roles within the e-travel, hospitality, or digital platform sectors. Industry Knowledge: University degree (Hospitality, Business, or related field preferred) with expertise in Revenue Management, Channel Management systems, and/or the competitive e-commerce landscape. Relationship & Communication Skills: Exceptional relationship-building and interpersonal skills, with the ability to tailor communication styles to influence C-suite executives and operational teams alike. Analytical & Strategic Mindset: Proven capacity to interpret complex data from multiple sources, ability to see "the big picture," and translate insights into short-, medium-, and long-term commercial goals. Executive Presentation Skills: Ability to build and deliver engaging, clear and persuasive presentations to diverse audiences and senior decision-makers. Customer Focus & Prioritization: Highly proactive and customer-centric approach, with strong project management skills to navigate a fast-paced, international environment. Mobility & Travel Flexibility: Valid driver's license and the ability to travel up to 50% of the time Language Proficiency: Fluent in written and spoken English.