Account Manager - Amsterdam Platform

As an Account Manager – Amsterdam Platform, you will help drive the commercial success and continued growth of the AMS-IX Amsterdam platform. You will combine proactive business development with strategic account management, acquiring new customers and resellers while developing and growing long-term relationships with our existing customers and partners. You will act as a key commercial contact for your customers and represent AMS-IX within the Amsterdam internet ecosystem. Working closely with Product Management, Marketing, Customer Success and our technical teams, you will identify new business opportunities, support the introduction of new services and contribute to increasing platform adoption, revenue growth and customer retention.

New Business Development Proactively identify, qualify and acquire new customers and resellers for the AMS-IX Amsterdam platform. Develop new business opportunities across Internet Service Providers, carriers, cloud providers, content providers, CDNs, enterprises, datacenters and system integrators. Build and maintain a healthy sales pipeline in Salesforce. Lead commercial negotiations from initial contact through to contract signature. Create and execute sales plans that contribute to our commercial growth objectives. Represent AMS-IX during customer meetings, conferences and industry events. Continuously identify new market opportunities and relevant competitive developments. Strategic Account Management Own the commercial relationship with assigned customers connected to the Amsterdam platform. Develop and execute strategic account plans for key and named accounts. Build trusted, long-term relationships with stakeholders at operational, management and executive level. Ensure high customer satisfaction and support long-term customer retention. Identify upsell and cross-sell opportunities across the AMS-IX portfolio. Lead commercial contract renewals and pricing discussions. Monitor customer health and proactively identify opportunities to reduce churn. Partner & Reseller Management Develop and strengthen relationships with AMS-IX resellers and strategic partners. Identify opportunities to expand and further develop the reseller ecosystem. Develop joint business initiatives with partners. Support partners in promoting and selling AMS-IX services. Increase partner engagement and their contribution to the growth of the Amsterdam platform. Commercial Planning & Execution Develop account strategies that support annual commercial objectives. Maintain accurate forecasts, opportunity pipelines and customer information in Salesforce. Monitor commercial performance and recommend actions to improve results. Estimate future customer demand for AMS-IX services. Contribute to annual business planning and revenue forecasting. Market Development MaintainastrongunderstandingoftheInternetExchange,peeringandconnectivitymarkets. Identify emerging customer requirements and market trends. Share customer and market insights with Product Management and Marketing. Support the introduction of new products and commercial initiatives. Contribute ideas for improving commercial processes and customer engagement.

Bachelor’s degree or equivalent professional experience. At least 5 years of experience in international B2B sales and account management. Proven experience acquiring new customers while successfully developing and growing existing accounts. Experience selling complex connectivity, telecom, cloud, networking or IT infrastructure solutions. Experience working with enterprise customers, partners and channel organisations. Experience with consultative and value-based selling. Experience using CRM systems such as Salesforce. KnowledgeofInternetExchanges,peering,IPnetworkingordigitalinfrastructureisastrongadvantage. Commercial & technical skills you bring Strong commercial and negotiation skills. Experience with strategic account planning. Strong pipeline, forecasting and opportunity management skills. Experience managing the customer lifecycle from acquisition through growth and retention. Experience managing partners and resellers. Strong analytical skills and the ability to develop compelling business cases. Excellent presentation and communication skills. Good understanding of connectivity and internet infrastructure markets. Ability to engage effectively with both commercial and technical stakeholders. Confidence communicating with senior and C-level decision-makers. Soft skills we value Commercial & Results-Oriented: Motivated by identifying opportunities, winning new business and achieving commercial objectives. Relationship Builder: Able to establish trusted, long-term relationships with customers, partners and stakeholders at different levels. Customer-Focused: Understands customer needs and turns them into opportunities that create value for both the customer and AMS-IX. Entrepreneurial: Proactive in identifying opportunities and comfortable taking ownership to move them forward. Persuasive Communicator: Able to communicate ideas and commercial propositions clearly and convincingly. Resilient & Persistent: Comfortable navigating longer and more complex sales cycles while maintaining momentum. Self-Starting: Takes initiative and works effectively with a high degree of autonomy. Collaborative: A strong team player who works effectively across commercial, product and technical teams. Strategic: Able to look beyond individual opportunities and develop account and market approaches that contribute to longer-term growth. Confident with Senior Stakeholders: Comfortable developing relationships and conducting commercial discussions at C-level.