Field Service Engineer - End user computing

Field Service Engineer - End user computing

00070696991

Date published Sep 30 2026 Location Amsterdam, AM - Schiphol / Netherlands Job category IT Infrastructure Work model Hybrid

As a Field Service Engineer, you will make an impact by delivering hands-on technical support and ensuring seamless IT operations across client locations throughout the Netherlands. You will be a valued member of our IT Infrastructure & Field Services team, working collaboratively with the Service Desk, third-party vendors, and client support organizations to keep end-user environments running at their best.

In This Role, You Will:

Perform onsite hands-on troubleshooting and resolution of hardware and software incidents, including user devices, operating systems, peripherals, and network connectivity issues. Execute Moves, Adds, Changes & Disposals (MACDs), hardware installations, server/storage reboots, power cycles, and post-deployment validation of service functionality. Provide deskside support for end users, including device provisioning, driver issues, hardware fault diagnosis, OS support, and software troubleshooting (e.g., Microsoft Office, Adobe Creative Cloud). Support audio-visual and video conferencing environments, including endpoints, meeting room panels, telepresence systems, and live events. Coordinate with third-party vendors and client support organizations, acting as an onsite escort where required, and managing AV equipment installation projects. Configure BIOS, hardware settings, OS settings, system drivers, core applications, encryption, VPN, and access management software in accordance with client policies. Implement and deploy end-user device software patches and hardware upgrades in alignment with client corporate compliance policies. Decommission end-user equipment from client asset systems and restore work areas to pre-repair condition upon completion of all support activities. Support new employee onboarding, provide hot-swap replacement devices, assist with data backups/restores, and obtain end-user sign-off on completed service requests. Ensure tickets contain sufficient detail; escalate to team leader or manager when guidance is needed and obtain approval before attending shoulder-tapped tickets.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring presence at a client or Cognizant office in the Netherlands.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured — we will always be clear about role expectations.

What You Need to Have to Be Considered

Proven experience (3+ years) in a Field Service Engineer, Deskside Support, or similar hands-on IT support role. Strong knowledge of end-user device hardware, operating systems (Windows), and common enterprise applications (Microsoft Office 365, Adobe Creative Cloud). Experience with device configuration including BIOS settings, OS deployment, application layering, VPN, and encryption tools. Familiarity with ITIL-based service management processes and experience working with ticketing systems. Excellent communication and customer-facing skills, with the ability to support both technical and non-technical end users.

These Will Help You Stand Out

Experience supporting AV/VC environments, including video conferencing suites, telepresence systems, and meeting room technology. Knowledge of network troubleshooting and compute infrastructure support in collaboration with vendor teams. Experience supporting VIP end users or providing white-glove service. Familiarity with asset management and device decommissioning processes. ITIL Foundation certification or equivalent.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Save Share Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

Previous Next Over my 11-year Cognizant career, I’ve grown from being a Jr. Developer to an Engineering Director. With support from Cognizant and my mentors, I’ve also explored mobile development, data and AI. The opportunities here are endless. Alin Turcu Engineering Director Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients. Brigitte Roy Director of Strategy Alliances Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be. Laura Reynaud Lead Counsel My managers and mentors have always been there to guide me, challenge me and give me the space and confidence to grow. When you have the right people around you, work becomes fun. Elena Becerril Engagement Delivery Lead Previous Next Haven't yet found the right opportunity?

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