Emergency Assistance Customer Service (German/English) – On Site – 24/7

As a member of our team, you will be the first point of contact for people who urgently need help. You’ll speak with callers and chat users to quickly assess their situation and determine the right assistance, whether that’s contacting the police after a break-in or arranging roadside support for a flat tire on the highway.

This role requires confidence, decisiveness, and empathy. You know how to act swiftly and effectively without losing your human touch. You listen carefully, remain professional, and ensure every customer receives the right solution as quickly as possible.

Customers reach us via phone and chat , so it’s essential that you speak and write both German and English fluently.

Please note: A Certificate of Conduct (VOG) is required and must be submitted within six weeks.

Concentrix is a great match if you:

Fluent written and spoken German and English (C1 level). This is mandatory;

No problem working in shifts, so you can work morning, afternoon and night;

Are willing to work 100% at our location in Amsterdam;

Have a degree in CPR or have knowledge of police, fire or other emergency response;

Have experience in providing emergency response or communications;

Have experience with MS Office and Google Maps;

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

Apply immediately! Click the button below to apply directly or for more information contact our recruitment team directly at [email protected]

Concentrix is an equal opportunity employer Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.