Senior Lead Sales Engineer

Proven years of related experience with a Bachelor’s degree; or proven and a Master’s degree; or a PhD with proven years' experience; or equivalent experience

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Primarily provides pre-sales technical consultancy for the development and implementation of complex solutions. Utilizes broad industry knowledge and expertise in finding products and solutions to meet customer needs. Prepares detailed product specifications and designs for the development and implementation of customer solutions. Provides consultation to prospective customers during customer meetings, tours, assessments and validations. Customer-facing, capable of customer demand creation and cross-regional coordination and collaboration. Can provide post-sales technical expertise during installation and contract-fulfilment.

Responsibilities

Technical Consulting and Sales Support

Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

Subject matter expert for product(s), technologies, industry, etc.

Utilizes internal process and client requirements to help shape company policies, procedures and products

Provides full sales support for assigned regional and/or global customers

Provides guidance to other personnel and mentors members of the Sales Engineering team

Solution Design and Deliverables

Hosts meetings with Senior Stakeholder/ may be C-level executives

Provides high level technical solution design expertise to all assigned Sales account executives

Develops and refines standard practices and procedures

Develops complex RFI/P/Q preparation as requested by Sales Representatives

Independently delivers all deliverables for the customer

Customer Service

Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing

Drives pre-sales efforts for all company products and services

Provides outstanding technical support in sales presentations, customer meetings, and trade shows

Anticipates and resolves complex customer issues

Business and Market Expertise

Excellent understanding and awareness of technology trends in the market

Exceptional understanding of Equinix data center, Network, and Cloud products and services

Strong familiarity with the competitive landscape

Collaboration / Communication

Creates new business opportunities and grows existing customer relationships

Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

Develops a positive culture on the team

Demonstrates outstanding presentation skills

Team Leadership

Leads initiatives and team projects to better the organization

Demonstrates team and thought leadership; is a recognized SME