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Customer Care Receptionist
Eagle Eye Networks B.V.
About the role
Overview
Brivo, Inc. is seeking a Customer Care Receptionist for our Amsterdam office. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries though phone calls, online chat and email. Requests can be related, but not limited to: order status updates, account and billing inquiries and questions from current or prospective Brivo resellers.
What you'll do
Key Responsibilities
Answer inbound calls and direct to relevant internal departments
Enter and process all inbound customer requests for product support
Answers phone calls, performs initial triage and solves non-technical cases
Assist in CRM input to ensure accurate data entry and detailed activity
Provide professional support to sales, operations staff, and other internal departments as needed
Participate in departmental meetings on a regular basis
Perform other duties as assigned
What you'll bring
Requirements
High School Diploma or equivalent
Strong customer service orientation
Excellent written and oral communication skills in English (Bilingual-Spanish a plus)
Proven experience in computer applications (GSuite, MS Office) and ticket management platform (Zoho, Salesforce)
What's on offer
Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.
Why Your Work Matters
Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.
Total Rewards:
Diverse team with 20+ nationalities
23 paid holidays yearly + Dutch public holidays
Compensation for travel expenses from your home to the office;
Company equipment for work use;
Enrollment in our collective pension plan;
Drinks, Snacks, & fully subsidized lunch at the AMS office;
Company swag, business casual scale-up work atmosphere and after work drinks;
Once or twice a year a stunning company day;
Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.