D365 SCM Consultant

10+ years' experience in Microsoft D365 and 5+ years in SCM module as functional consultant - Dutch speaking

• Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 SCM platform.

• Partners with HelpDesk to provide daily end-user support including but not limited to managing user setup, profiles, and roles, troubleshooting issues, logging, tracking, and resolving system problems and managing ticket queues.

• Provide call support to ensure that business system issues/opportunities are properly documented and prioritized in IT ticketing system.

• Manage, track, and provide solutions to reported issues while seeking supervisor direction and guidance as needed.

• Gain in-depth knowledge about business system applications and their interactions to properly identify and analyze problems.

• Develop documentation for identified business scenarios, processes, and procedures.

• Proactively identify opportunities to improve platform efficiency, usability, and reporting capabilities.

• Maintain platform/systems documentation.

• Assist in training end users in system processes and procedures.

• Identify roadblocks, craft comprehensive solutions, and deliver successful outcomes.