Open role
ServiceNow Delivery Lead
GeekSoft Consulting B.V.
About the role
Help design, build and continuously improve the clients online platform. Research, suggest and implement new technology solutions following best practices/standards. Take responsibility for the resiliency and availability of different products. Be a productive member of the team.
What you'll bring
10+ years of experience as a ServiceNow Delivery Lead / Delivery Coordinator Own delivery coordination for the assigned hub. Act as the single point of contact for the Architect for resourcing, scheduling, and escalations. Ensure SLA adherence and utilization reporting. ServiceNow project delivery scoping and coordination. Risk and issue management. Agile delivery execution. Capacity planning, sprint planning, and backlog management. Experience with ServiceNow PPM, PMO, and reporting tools. Knowledge of ServiceNow ITAM, ITOM, and CSM with Now Assist is preferred. Escalation handling and conflict resolution. Onboarding coordination for new TCS resources. Excellent communication and stakeholder management skills. Ability to work in Agile/Scrum environments. Certifications PMP or equivalent. ServiceNow CSA preferred. Agile certification.
What's on offer
Fixed Term Employment Contract Work-Life Balance Flexible Work Mode What GeekSoft Consulting Offers International, collaborative consulting culture with clear career development paths. Comprehensive Dutch benefits package emphasizing well-being, mobility, and career growth.