Techn Services Support Specialist

What to expect:

Technology Governance Support

•Support the intake process for technology and architecture requests by:

•Coordinating submission, review, and tracking of intake requests.

•Performing assessment of the requests based on defined processes/procedures.

•Track governance actions through to closure and maintain governance records.

•Prepare agendas, meeting materials, and supporting documentation for technology and architecture governance forums.

•Facilitate stakeholder coordination activities associated with governance reviews.

•Record meeting decisions, action items, and follow-up activities.

Data & Reporting

•Collect, validate, consolidate, and analyze data from various technology teams and systems.

•Develop and maintain recurring reporting packs and dashboards.

•Prepare reports covering:

•Service Level Agreements (SLAs)

•Key Performance Indicators (KPIs)

•Key Risk Indicators (KRIs)

•Technology lifecycle metrics

•Cloud adoption metrics

•Architecture governance metrics

•Perform trend analysis and identify exceptions requiring management attention.

•Support the continuous improvement of data quality, reporting processes, and performance measurements.

Portfolio & Lifecycle Oversight

•You will maintain visibility into the technology portfolio, including applications, infrastructure, and services.

•You will track lifecycle stages of IT assets and ensure governance controls are applied consistently.

•You will assist in evaluating technology investments for strategic fit, risk, and compliance impact.

Risk & Resilience Monitoring

•You will collaborate with risk, cybersecurity, and business continuity teams to assess technology-related risks and contribute to risk reporting and escalation processes.

What will make you successful?

•Autonomous, empowered with the ability to adapt and respond to change

•Customer oriented and quality-oriented mindset, with strong communication skills

•Open-minded, curious, solutions oriented, and a true team player – gaining energy through collaboration with others

•Fluent in English (spoken and written)

Competency skills

•Knowledge in collaborative tools (e.g. JIRA, Confluence)

•Familiarity with DORA, ITIL, COBIT, or other governance frameworks.

•Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

•Experience with using LeanIX, ServiceNow and Power BI is a plus.

Experiences DORA compliance reporting

3 Years

Junior (1-3)

Governance frameworks

3 Years

Junior (1-3)

IT audit

3 Years

Junior (1-3)

LeanIX usage

3 Years

Junior (1-3)

ServiceNow SAM and HAM

3 Years

Junior (1-3)

Technology assessment

4 Years

Professional (4-5)

Technology governance

5 Years