Field Service Engineer- Amsterdam

Field Service Engineer- Amsterdam

00069863571

Date published Oct 09 2026 Location Amsterdam / Netherlands Job category Delivery Management Work model Hybrid

Field Service Engineer/ Deskside Support Engineer

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Field Service Engineer/ Deskside Support Engineer – Amsterdam to join our Infrastructure Services Team.

In This Role, You Will:

Participate in troubleshooting for both hardware and software issues; Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality; Provide onsite escorts for Third Parties; Customer Location survey updates (rack elevations, current equipment, etc.); Video room support including endpoints and meeting room panels; Assisting with live events as requested by Customer Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support). Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software). Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues); Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); Validating that conferencing systems, telepresence systems, and video conferencing suites are operational Checking networked printers and MFDs for error messages Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)

Work Model

The role requires working five days a week at the client’s Amsterdam office; there is no hybrid option.

What You Need to Have to Be Considered

· Coordinate third-party audio/visual installations at FTE sites and escort vendors at dispatch sites when required.

· During onsite dispatches, provide Level 2 support for third-party coordination and End User device setup, including mobile data and voice carriers.

· Configure BIOS, hardware, operating system settings, drivers, Core Image applications, and approved base Layered Applications as required.

· Configure encryption, authentication, VPN, access-management software, and network connectivity according to client policies.

· Deploy End User device hardware upgrades and software patches in line with client compliance policies.

· Remove decommissioned End User Equipment from client asset systems.

· Ensure tickets contain sufficient detail. Contact the requester for out-of-scope or incomplete requests and escalate to the team leader or manager when guidance is needed.

· Escort break-fix partners/vendors to device locations when required.

· Provide enhanced campus desk-side support, including identified walk-up services, to authorized VIPs.

· For shoulder-tapped requests, obtain Cognizant approval and ensure a ticket is logged before providing support.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

What we offer (Netherlands)

· Competitive salary

· Access to Udemy and Cognizant Academy

· Technology-driven organization with an open team spirit

· International work environment

Contact the Recruiter

Megha Nagpal

Email: [email protected]

Phone: +31 6 2715 5643

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Save Share Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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